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For iPhones, theantenna is in the top third of the phone. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. BART is primarily selling paper tickets from the vending machines. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. The Victoria Clipper V vessel is a passenger-only ferry. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You can use them to load and reload cash value and passes and take advantage of any available transfers. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. Log in to your account to add a Backup Payment method. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. Your session is about to expire due to inactivity. Can I set up Auto-Reload for cash value and a pass? New to Clipper? Can I load value on my mobile phone at a transit agency ticket office? Discounts; Where to Use; Locations . For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. If you do not hear any beeps or see any lights, your card may be defective or damaged. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. Thank you! However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. For more information, please see our Can I manage my Clipper account and pay my transit fares with my phone? My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. Please plan accordingly and allow sufficient time. Final boarding is 15 minutes before the scheduled departure time. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. The Go Pass is valid for the calendar year until Dec. 31 at midnight. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. In person at the AC Transit Customer Service Center. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. The reason for this has to do with how much space unused orders take on their computer system. We notify customers 30 and 60 days before the expiration date of their payment card on file. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. Weekly and monthly passes are not available. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. You can use our automated phone service 24/7 to check balances and pass expiration dates. Discounts; Where to Use; Follow. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). This page includes protecting your privacy and information retention. You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. And you can do it anytime. Clipper: Clipper is the all-in-one transit card for the Bay Area. For account-related If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Check out our sample Victoria Clipper V gift shop menu. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. Please have your vaccination card or a photo of it ready in the event you are asked to show it. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. Comfort VIP Best of the best seats in Comfort Class! If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. Select Clipper card and follow the instructions to add a card and load value. Three beeps and a red light means your card wasnt accepted. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. All rights reserved. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. Proof of payment is required. Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or, Get an adult, Youth or Senior Clipper card, Replace lost, stolen, damaged or defective cards. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. You can set up automatic reloading when you initially order a card and load value online. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. Skip the side navigation menu and go to the main content. You can also set up Clipper on your phone through Apple Wallet. You will select your seats when making your booking. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. If you want to ride, you will need to tag again. Please enter the ages for all children 18 and under. Youth 5-18 years old get 50% off with a youth Clipper card. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. Indeed! Phone: (213)-204-2900. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. Clipper card pending passes cash value. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Your mobile wallet will display purchase options for your selected Clipper card. Why not? Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. Phone. This is separate from confirmation of payment. It still says my trip is in progress, any way to cancel this? If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. To order a Clipper card, visit Get Card. Please submit all travel cancellation or change requests through our Contact Us page. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. Riders are encouraged to get a Clipper Card to avoid the surcharge. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. 2,123 Reviews. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Key Clipper information translated to Chinese. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. Can I get reimbursed? The exception is BART HVD, which will be available the following day. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Report a lost, stolen, damaged or defective card and discuss replacement options. Tag again or use another payment method. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. If you forget to tag off, thats the fare you will pay. What does it mean to pick up my value and why do I have to wait to do it? To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. Key Clipper information translated to Chinese. Please plan accordingly and allow sufficient time. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. Includes travel to any of our destinations with activities or hotel stay or both. This page includes Using Clipper on specific agencies. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. Email: FanAssist@Clippers.com. What happened to my order? Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Ticket Central. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. What's the difference between cash value and BART high-value discount (HVD) tickets? 2023 Clipper Vacations. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Pay With You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. Add Clipper to your phone before you take-off! If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. Learn more about using Clipper on your phone. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. Yes. In addition, we offer a full range of beverages options, including locally-distilled spirits. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. Learn more about Clipper START and how to apply here. When I tag my card, what do the beeps and lights mean? There are no discounts available at the BART vending machines. Within each class, there are upgrade sections as well. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. How does Auto-Reload work with monthly passes? When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. For Andriod phones, you may need the move your phone around. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. Phone. This page includes balance protection, online accounts, and card cancellation. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. redditads Promoted Interested in gaining a new perspective on things? Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. To add value to your Clipper card, open your mobile wallet on your phone. No. I set up Auto-Reload, but its not showing up in my online account. So if your primary funding source is declined, your order will be charged to your backup card. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. Clipper is now available throughApple Pay and Google Pay. The outside viewing deck does not have reserved seating. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. But if a customer already has value on his/her card, that value should not be removed. Use the same ticket when you exit. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. There's no need to open an app. RTC Card and Accessibility. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. Muni Fares & Passes. Key Clipper information translated to Spanish. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program.