We generally find out on Tuesday afternoons if we will play a film another week, and post the following week's showtimes to our web site by Tuesday afternoon. Gift card orders cannot be delivered to PO Boxes. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. AMC Gift Cards purchased in the U.S. and gift certificates purchased in Canada are non-transferable. Their credits DO NOT WORK when you go to book tickets. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. They expire after 2 weeks (really, who goes to the movies that often?). Are military and student discount tickets available through Fandango? An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. Gift cards also can be purchased at any theater. Be sure to note the expiration date on your reward and redeem in a timely manner. Please note that for tickets purchased at the box office or online, please reach back out directlyto the local theater you were going to visitprior to the showtime, and ask for a Manager to initiate a refund. Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. My first and last time to use them. No thanks I will call the theaters they know where they are located. Recliners How Do I Make a Donation Request? No. No, you cant. Impossible to get a hold customer service over phone. I never got a confirmation from it and on my bank account it said it bounced back. We acknowledge that this procedure can cause some inconvenience and that it is not without flaws, but hope these are minor in comparison to increased safety. During the ENDGAME fiasco, I tried to make a reservation for Thursday, April 25th, at 6PM. Locations with military pricing available are listed on this page. I called them right away and they said they'd give me a credit. At this time, once an AMC gift card has been fully redeemed it is not possible to reload additional balance to the gift card. Precious metals are still not accepted. MPAA Over the next couple of days, friends asked to make reservations at different times and I used my A-List to accompany them (Sunday and Monday showings). Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. What is Your Rated R Policy? Screen Reader Users: To optimize your experience with your screen reading software, please use our Flixster.com website, which has the same tickets as our Fandango.com and MovieTickets.com websites. This discount is available to those who present proper identification at the box office (and their immediate family members who also have proper ID). For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. Who enforces the ratings? When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. That's your best bet. When I click on the link, the webpage comes up only as text. Will I Geta FREE Movie Ticket on my Birthday? Select a movie and showtime, and then proceed to purchase the ticket. Pleaseclick herefor further details on how to use your Fandango gift card. Tickets purchased online are subject to a per ticket convenience charge that is non-refundable. After now losing $30 for no reason, they had the nerve to say thanks for your understanding and I hope you continue to use our service. How to Get a Fandango Ticket Refund on the Company Website, If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the, Type in the email address you used when you bought the tickets, Choose whether you would like to get a refund or an exchange (only VIP account holders are eligible for exchanges), Sign up if you dont have an account or sign in (you will be redirected to the log-in page). . Children under 3 are free except in reserved seating and recliner locations. With 3 reservations full, you can not buy any tickets until one is freed up. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. The cost was $12.00. No. Because your name does not appear on the card, you may use it yourself or give it to anyone you choose. Still looking for answers? Bought 4 tickets using a gift card & balance going on my credit card. We can accommodate small private groups (birthday parties, camp outings, etc. Definitely never using them again and I will be more than happy to share my experience with everyone else I know that has been using Fandango. Completely fraudulent activity. Fandango offers refunds or exchanges, and there are several ways you can go about it. I'd rather sit at home and watch a movie on tv. No recording devices (cameras, video recorders, sound recorders, etc.) They see and acknowledge these, and see a failed transaction for Thursday the 25th @ AMC. Gift cards with $0 balance will be removed from your wallet on the AMC Theatres website and mobile app to make more room for gift cards with balances. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. Not your exact scenario but I once had a fandango transaction time out mid purchase and never got a confirmation number. Who gives movies their ratings? Pricing is available on each theater's Ticket Pricing tab. What is the purpose of the rating system? In order to take advantage of our special students discounts, guests must present a valid student ID at the box office. I WOULD NEVR PURCHASE ANYTHING FROM FANDANGO EVER AGAIN THIS RATING WOULD BE NO STARS BUT I HAD TO AT LEAST PUT ONE. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. Guests must be of 17 years of age to purchase a ticket. Click Apply. checks for MPAA guideline adherence at the doormans post and theatre checks. How Can I Get a Movie Ticket Refund With DoNotPay? AMC will not convert a paid ticket to an alist one. The matinee hours may vary by theatre location based on market or territory. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its. Wondering if this happened to any of you or a similar issue. To receive a student discount you must currently be a student. AMC gift cards that start with 6006 . Paragon Theaters - Luxury Made Affordable All Rights Reserved 2023. Do You Offer Military Discounts? 0 stars if possible. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Press question mark to learn the rest of the keyboard shortcuts. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. NOTHING. Senior tickets are valid for adults 60 years and older. Please note: tickets or receipts may not be printed from our app. What Phone Number Do I Use to Request a Fandango Refund? The fee is detailed (listed as "booking fee") on your order summary at checkout. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. They probably make more money scamming than selling tickets!!! Can I get some help here printing these tickets? Legal Reigns supreme. DoNotPay offers you the chance to refund movie tickets online in just a few clicks. Selected candidate will need to pass strength testing with the Contra Costa County Schools Insurance Group and clear a fingerprinting background check prior to hire confirmation. You can check your gift card balance. With this app, sometimes it works and sometimes it doesn't. I contact AMC. Never again. Paragon Theaters is proud to be a partner of Fandango. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its Terms and Policies. There are certainly a handful of movies I would like to see before then, so hopefully this gets resolved. Enter your details in the chat box and complete your refund request. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. Convenience fees cannot be refunded, but you can avoid paying convenience fees by joining, For tickets or food and beverage items purchased on our website or mobile app, you can receive a refund before the printed showtime. *3D Upcharge. Did not know this until tickets were refused at Idaho theater. Child tickets are for ages 2-12 . However, some discount tickets, like the Silver Experience can be upgraded at the theatre box office for an additional surcharge. When you get to the theatre, you can walk directly up to the ticket attendant (i.e. Managers may empower Ushers to check for photo identification if a guest appears to be underage and is holding a ticket for an R rated feature. After entering the number on my gift card--several times, I got the same message each time: "Error, this card has already been redeemed". No record of transaction. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. Pleaseclick herefor more information on Paragon Theaters donation policy and to submit a donation request. I complained bc the other 2/3 spots are also taken by Avengers tickets and they sent me 3 vouchers. Signifies that the film rated may be inappropriate for pre-teens. . I can promise you !!! I was on website and looked at tickets for a movie. Hours. If you purchased Fan-to-Fan Resale tickets it may take up to 24 hrs for your order to appear in your account. All Fandango rewards customer services employees very truly CRACKHEAD DRUGS like Meths, Rocks, and Cocaines. Thanks so much for the tip! Paragon Theater's VIP Lux Box seating are the only recliners in the auditoriumswith a QR code that when scanned will allow our guests to order concessions/food/or drink directly to their seats with table service. When I called after the very rude person from fandango told me there were no refunds after the movie and it was not there fault I didn't call for a refund before the movie. Phone number Phone Lookup. Use the, You can definitely purchase tickets online! however i was able to use my credit by loggin in on my laptop to buy tickets. Online orders can be paid with Visa, MasterCard, American Express and Discover. Since I did not cancel my tickets before the movie the refused to refund tickets. Last week, I went to make a reservation to see Shazam on the weekend. Thieves. Never ever deal with these people. Since you don't plan to see all 3, maybe go to a theater during a non busy time and ask them to scan your AMC barcode to pull up the reservation and ask how to cancel it. In this case, you'll likely have a barcode or QR code from the confirmation e-mail sent from fandango. How Long Does It Take for Fandango to Process the Refund? Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Do it in the middle of the night. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. Sorry, but all credit cards used must have a U.S. billing address. Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. the app wont let you use any fandango credits, making it appear like you don't have any way to get that money back. Paragon Theaters welcomes guests to attend moviesdressed in costumes, but does not allow weapons or other accessories that may make guests uncomfortable or cause a distraction. Their response was that the promotion had ended, nothing they can do. They do not call back as promised. Children under 3 are free except in reserved seating and recliner locations. Especially if it has anything to do with Fandango. Before leaving the auditorium, please check around your seat for any personal belongings. Yes! Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. The theatre employee can access your order by phone number, ticket ID or confirmation number. PARAGON ENTERTAINMENT HOLDINGS, LLC'S "WIN A YEAR OF FREE POPCORN" SWEEPSTAKES, PARAGON ENTERTAINMENT HOLDINGS, LLC'S "ULTIMATE VALENTINE'SDATE NIGHT", PARAGON THEATERS THE BATMAN FREE SCREENING SWEEPSTAKES, PARAGON THEATERS THE BATMAN MERCHANDISE GIVEAWAY, PARAGON THEATERS DOG ULTIMATE PRIZE SWEEPSTAKES, LOTUS CINEMAS GRAND OPENING ULTIMATE FAN FREE SCREENING SWEEPSTAKES. View recurring transaction details for previous monthly payments. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Donation requests must be submitted at least 8 weeks before an event. In the end, the person who scans/rips your ticket to let you in was able to scan my AMC code and see the ticket assigned to my account, so I was able to go see the movie. You can receive refunds for tickets up to 60 minutes before the showtime. I selected a theater and movie and went to checkout. The theater wouldn't accept Fandango tickets for a refund. Eventually, I settled for tickets at a local Regal (only one with IMAX in the area). No, you cant. The booking fee is non-refundable. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. When there's a problem, there's absolutely no support. FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. They called me back 3 hours later at 1AM. Regal Entertainment is not responsible for lost, stolen, or recovered personal items. Doesn't do anyone any good to get a reply 2 hours or more later. Yellow Tickets are not valid in California, New York or New Jersey. View detailed list of Movie Club credit usage and renewals. They lied and said that there had been a report of fraud and they refused to give me my money. If you have an AMC gift card that begins with 6006, please email photos of the front and back to giftcards@amctheatres.com for a replacement card. The ORP Directory Lookup does not include providers who have submitted applications and are currently in the Medi-Cal . You will need to have your receipt or transaction numberon hand. Why can't I register the gift card I received? In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. I sent another email to their help desk and no reponse. Please don't use Fandango for your movie tickets. *Excludes 3D and you must have your birth date registered. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. Do You Sell Group Tickets? FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. Agency Kitchen HORRIBLE. Not wanting to waste my spot in line, I paid out of pocket for different seats at the same showing since the website said my AList was already used for that showing, but at the time I figured things were glitchy and didn't think anything of it. Have Fandango ready to cancel and have AMC app up and cancel the Fandango and book with the AMC app instantaneously. Sorry, no bartering. Purchased my tickets for Sat and didn't realize the system selected Fri. Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. Did not receive the confirmation email until 1 hour . We charge a small convenience fee per ticket purchased on our website and mobile app. Called 2X have to wait for 24 - 48 hrs . At least I cancelled the payment on my credit card but unfortunately I am still ripped off because I dealt with this awful companyno wonder they have such long hold times. But the purchase went through according to AMC cause it was using one of my reservations. As long as you complete your request and submit it before the show starts, you are eligible for a refund. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. They refuse to give refunds via email or chat. Please call theatre for any local restrictions. It's a long and frustrating process. No. When it comes to the tickets purchased for a special pricethey are nonrefundable. There are several ways to refund movie tickets online if you prefer doing it on the website or via email, here is the list of options at hand for requesting a refund: If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the Customer Support team or your theater. Effective July 1, 2019, you can redeem your free ticket on the Paragon Theaters app. Gift Cards Offers. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. Purchased Tickets for Wrong Theater? Any purchase made with a gift card must go to the box office for refunds. What are the theaters' admittance procedures? I was about to purchase when the screen went blank. Totally inflexible. For a better experience, please enable JavaScript in your browser before proceeding. Regal has taken bold nationwide action in all of it's locations. Yes! For values above $100, contact our National Sales department at 800-AMC-4TIX (800-262-4849). Is Your Popcorn Gluten Free? Should you wish to purchase more than ten tickets at a time, please place separate orders. What is Considered a "Holiday" in Terms of Exclusions for Discounts on Ticket Pricing? Try the Fandango FAQ for more information. Basically, made one order over Fandango with A list, but during payment submission the website crashed. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. You can receive refunds for tickets up to 60 minutes before the showtime. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. If you prefer calling, you can request a refund on the phone. (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. Because all Fandango rewards customer services employees want hold their moneys to spend the DRUGS to smoke for high and high for all day and all night. Wow! $70 spent and had to purchase new tickets to see the show. All AMC, Loews, Cineplex Odeon, Magic Johnson and Star theatres in the United States will be honoring passes, coupons and discount ticket products including: AMC Red tickets, AMC Green tickets, AMC Black tickets, AMC Yellow tickets, Show Snacks, Loews Galaxy, Passport and VIP Texas Gold. Films in 3-D may not be available at all locations. Gift cards carry NO expiration date or dormancy fees. I realize the last one will be a longshot but I wasn't sure. You bet. I e-mailed. Create an account to follow your favorite communities and start taking part in conversations. Area codes in North America. These websites are not legitimate AMC partners and unfortunately AMC cannot honor confirmation receipts or other purchase evidence from these sites to retrieve tickets for guests. When I was able to get on website it appeared that my purchase of tickets did not go through. The system prompted me to log in. All passes are at the box office*. If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866) 857-5191 and they can help resolve your issue. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. They tell me it isn't their issue and to contact AMC. Your Fandango A-list tickets should be in your A-list reservations. Honestly you can probably buy tickets in person, though thats not ideal with reserved seating you can still get in. Do You Have Student Discounts? This fee helps to ensure you can purchase tickets conveniently online before they sell out, to select your ideal seats where applicable, to order Food & Beverage in advance, and to skip lines at the theatre. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. As it takes up to 72 hours for you to receive a response, you can submit your query via. On the Confirm Order page, enter the gift card number and 4-digit PIN. What other gift can provide action, drama, comedy and Junior Mints? For some reason, it showed 3 Avengers reservations, even though it should only show 2. Online orders placed by Noon EST will be shipped within two business days. They still have not returned our $50.00, sent new redemption certificate or movie credit.They are the worst company. All rights reserved. Go to that theater and print the ticket at the kiosk then go to customer service and ask for a refund. for additional tickets. Do not use them.Mike. This company needs to be shut down, so many horrible reviews and nothing is being done to . You must be 21 or older to purchase tickets in Balcony and Director's Suites. If you need assistance for any reason, please ask one of our theatre personnel for assistance. Look at all the negative reviews - it is true. I tried to immediately request an exchange or refund but customer service would not answer chat and the posted movie time was 5:00 and it was 5:03. It was their systems error that caused this entire issue! Wait to be redirected to another page. Phone # on the card went nowwhere, so I googled them. Pleaseclick hereto find out about becoming a Paragon Theaters employee and apply today! They would not refund my money although I did not attend the movie and they will not get you in contact with management or anyone other than whoever you get on the phone or by email. I have reached out to customer service multiple times with no response. Why in the world would I want to sign up for a program that reroutes me to another state and then requires me to immediately call for a refund or exchange or I won't get one. Most new releases are considered a Special Engagement, but check movie times and tickets for your. You can also retrieve tickets at the box office or automated box officewith the credit card you used to make the purchase onlineoryour confirmation number (see question below regarding retrieving confirmation). I used Fandango to purchase tix for the new Star Wars movie. For questions about gift cards check out or Gift Card FAQ. No, the rating system is strictly voluntary and carries no force of law. The restriction generally applies to the first two-weeks of a film's theatrical release, however there may be specific films in which this time period is extended based on studio contracts. Somehow I was a VIP member and they keep sending $5 coupons for accumulated points. We charge a nominal fee per ticket in order to maintainthis service for our valued guests. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. A patron desiring to purchase multiple tickets must provide a valid photo I.D. Thank you for your purchase. 2006-2023 Viewpoints. I know for certain it was once it was purchased. It goes against our guidelines to offer incentives for reviews. Can I Purchase Tickets atFandango? No children 6 and under are allowed into a "R" rated movie. I actually tried to make multiple at various times - seats were going in and out and orders were failing left and right. We've received notification that several of our guests have attempted to retrieve tickets that were purchased from websites halfcosttix.com and halfticket.com. The ORP Directory Lookup is available for validation purposes. AXIS15 EXTREME Does my theatre have a military discount? How do I refund my tickets? The ticket says something like skip the line and go straight to the ticket taker to scan the tickets, but no barcode or image is showing up. Not all Regal Entertainment Group locations offer a bargain matinee price discount. I went to Applebee's twice and earned 3 TOP GUN tickets. No one under the age of 18 is allowed admittance to the feature, regardless of accompaniment or consent. Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. Please see Admittance Procedures for more details. You'll also get a free ticket on your birthday! I would suggest you avoid this company. The Paragon Village 12 no longer has a dress code, as of January 31, 2018. Always look for the "No Passes" or "Special Engagement" description next to the film title. . G - General Audiences-- All ages admitted. You can imagine my terribe disappointment when I went, a couple weeks later, to purchase a ticket to see Elvis. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 2023 . Parents give the movies their ratings-men and women just like you. Then, depending on how well a film performs, we will determine if it will "hold over" another week. Accidental Order? Does my theatre offer a student discount? Gift cards can be purchased at all or our theater locations or online byclicking here. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. You can purchase tickets with cryptocurrencies on our website by selecting BitPay during checkout. What are the rules for contests and giveaways? Of course, they say the same thing as before and to contact Fandango. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. I tried texting and emailing Fandango to no avail. That makes six. 1/3 spots are taken by a bugged Endgame ticket. Parents are urged to learn more about the film before taking their children to see it. Black Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC.