I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. Web12v Cummins HydroboostI have a 1997 dodge ram cummins with Hydro boost. Each ferry company has its own policy. Dover P&O Ferries The matter is starting to get urgent, but still no response. WebImmediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund. This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. Once they have your money they write you off. If the delay is more than double the times set out above, Refunds are always issued to the same credit / debit card that you used for your booking. Click on a category below to reveal the related questions. I am writing to seek your support and look at this matter with sensitivity and compassion. No questions have been asked about this experience. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or Please send any questions or comments to: help@poferries.com To get to other parts of Desaru, you can easily book a Grab. Thank you for booking with Direct Ferries. Please react urgently on my requests. Have not noticed the website asking me for ages upn the original booking. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. Diabolical way to treat disabled, limited income people , or even anyone!! Compare prices, times and shipping companies for your ferry using our price search. He arives at the harber of huelva today and they say to him that the boat is fullly booked ? As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. Thousands of top-named brands Direct Ferries - More or submit an enquiry. So cross. I have NOT picked up my ferry tickets. Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. However, if you are traveling internationally, you may not be allowed to board the ferry. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Ferryhopper applies a small modification fee of 6 (euros) per booking. UNITED KINGDOM. Our original booking made in January for April was cancelled by the ferry company. WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. We use dedicated people and clever technology to safeguard our platform. Refund requests must be submitted prior to the product expiration date. There was nothing from you at all. There was a mistake on your site, and you cannot admit it. The ticket included passage for myself, my dog and a small car. When cancelling via phone or email the cancellation fee is 30/35. due to bad weather conditions, strikes, etc.). Tried to call DF with a number provided by Stena - phone disconnected. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. WebIntercity train from 1949 Deckplan, Kronprinsesse Ingrid (1949) Deckplan, Athena (1989) 1991 Deckplan (2000) as Stena Nordica, 2006 Deckplan, European Endeavour 19 July 2022. left Dear customer, Many thanks for your review! We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. Thank you! Our team checks each review posted on the site disputed by our community as not meeting our. Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. The transaction currency used on our website is the euro (). I made reservations. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. WebMessages 12. We often link to other websites, but we can't be responsible for their content. How can this even be possible. WebIf you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of 45/45. The process also differs if you have already checked in online and got your boarding card. Got the answering machine again. Direct ferries is refusing a refund even though we are in lock-down. In full transparency, DF did call me once, on the day of the booking, a call which I missed by 5 seconds - called back and emailed back to reconnect. We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Scammed our group of 12- Disgusting company. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. Feb 11, 2021 #1 So I have a new installation of an Ecofit Pure 830 with a 10yr guarantee. Anyone can write a Trustpilot review. I wished I had checked here before booking, I thought they were a genuine company but it is clearly a fraudulent and dishonest one. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. I immediately tried to cancel but of course they are refusing to allow that. You can find the contact details of the local travel agencies in your booking confirmation email. Revenue impacts the experiences featured on this page. According to Desaru Coasts website, therell also be a bus station coming soon. The booking process was straight forward and I received my eticket without issue. Location: -3 min walk from Trafarias Ferry docks -25 min from Santa Maria de Belm by ferry -25 min from Marqus Pombal by car -12 min from Pragal train station offering direct access to the Portuguese railroad sytem. -10 min from Costa da Caparica by car -8 min from Cova do Amendments can only be made prior to the sailing date which in this case was never requested. Can I cancel and get a refund? Book direct with the ferry company and not with those useless people!!!!! This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? Googled other phone numbers - all disconnected. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. Do not use these guys EVER. Next day (day 4) I was given an hour in which to payfor an amendment, which I did. But apparently they said they have no record of it. It goes against our guidelines to offer incentives for reviews. Will I get a refund if I cancel my booking? Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. My service experience was awful. If I misspell my name, is correction required? Dear customer, Many thanks for your review! You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. having to cancel the chair, which then allows you to book a cabin. I was unable to check in as the FRS website didnt recognise the details. They charged me 79.00 to cacel a booking. Hi all. If youre booking a ferry with Brittany Ferries go direct! Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. The website is also easy to use. You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. Really poor service - i would have nothing to do with this company. Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. Please don't hesitate to contact us, if you have any queries. 99% of travellers recommend this experience. If I enter a wrong license plate number, is correction required? Unfortunately, they couldn't make the changes to the booking, because this was done with Direct Ferries (DF). Can I cancel them and get a refund? Thank you for booking with Direct Ferries. 2901 Third Ave., Suite 500. Requiring chains keeps traffic moving during storms rather than closing a pass or roadway. Please bear in mind that there might be small differences in each ferry company's refund terms and conditions. Losing hope though Dont bother! Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. We are both english and always lived in England Direct Ferries have no phone available to discuss. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. COVID-19 Information Would recommend at all cost, better buy is straight from actual company. Don't really get your point. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) Traction tires are usually marked with a mountain/snowflake symbol, the letters M+S or All Season.. All went well hope its the same when we arrive in Barcelona. Could not travel from Portsmouth to Caen due to Covid and let DF know before sailing - couldn't amend on website due to it being within 48 hours of the departure time? The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. Receive current traffic conditions, mountain pass reports, construction updates and more. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. manufactured with at least 1/8 of an inch tread. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. Kind regards, Maya from Direct Ferries. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. First time I used it I assumed that all the cabins were booked. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. Travelling with two dogs, one of which with spinal problems so I wanted to book two kennels; this, unfortunately could not be done online, so tried to reach out to the ferry services (Stena) who indicated they still had 9 kennels available on the trip to the UK and 14 on the return trip. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. How older, less computer savvy, or with no smart phone can work this out is a true mystery. If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. However it took 5 weeks, dozens of emails for you to confirm the agreement. It is impossible to contact them and they are basically holding my money! I should have stayed with you ! No additional administration fees will be charged. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. It was actually in USA dollars so my trip cost 1200 which is extortionate! Direct Ferries are trying it on, (with your money). Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. Why do they bother with Direct Ferries? We can see that your complaint has been already handled and declined as there was no error from our side. Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. All rights reserved. After over three weeks they have at first they don't know anything about, and just after that, they suddenly admitted that I have a ticket and everything is just fine. We also ensure all reviews are published without moderation. Please note: prices rise as space becomes less available. Grimaldi's direct service is backed up by a four-times-a-week feedering service covering every major North American port from Halifax to Houston. If you are outside of Athens (e.g. WebWill I get a refund if I cancel my booking? Wait does that mean I can retrospectively change the terms to every contract I've entered into? Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. Customers can amend bookings free of charge up to check-in closing. Find out what it's like onboard the ferries before you travel. Download the Direct Ferries app or manage your booking online through My Account. Kind regards, Maya from Direct Ferries. Tripadvisor performs checks on reviews. You are using an out of date browser. Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. With our quick and simple ferry finder tool, finding a Seattle, WA 98121-3014. In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. Please note that online requests for ticket changes can only be processed during business hours. By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. Follow us on Twitter for the latest WSF information! WebA horrible experience. For account users: To log into your account click the sign in link at the top of. Please also note that the refund amount depends on the policy of each ferry company. Will not book with them again. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. You should thus make sure that all details are written correctly. For contact details visit our. What are the refund/exchange policies in light of the current situation. Wondering what happens if your ferry travel plans change? According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. Booked Algeciras to Tangier Med recently using FRS. CT17 9TJ I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. - Steakhouse Grill Vegetarian Friendly, - Indian Asian Vegetarian Friendly, - International European British, - European British Vegetarian Friendly, - British Vegetarian Friendly Vegan Options. Buying a ticket was easy but now to see how the experience on board will be in a few months! six hours for a journey of more than 24 hours. EVER! Using this company, in this instance. Appalling customer service. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. We then had to buy $40 tickets with Sunfish boats to get us to Nusa Penida (the Starfish boats we were originally moved to were then also cancelled due to bad weather). With a direct connection to ferry operator reservation systems you can compare all available sailings for your chosen destination with all suitable alternatives in one quick and easy search ensuring you get the best fare available. Find out how we combat fake reviews. One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. Londra, Inghilterra, Southampton SO19 6AJ England. If you make a mistake when booking online, you can cancel your booking at no cost 2-3 Three Rivers Business Centre, Felixstowe Road. If you make an amendment request through My Account the amendment fee is only 10/10.