It was the only thing that worked for me after hours of trying. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. New technology and new devices will always have some problems for many users. (2 ways), Are Philips Hue Bulbs Bright Enough? The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. Navigate to the HueSync folder (Roaming or Local). I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. Save my name, email, and website in this browser for the next time I comment. These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. Listen for two "power-up" tones a couple of seconds apart. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. These are devices that boost the range and performance of your Wi-Fi router. But whats causing the connection issue you may encounter. Please ensure that the Hue Sync Box directly connects to your monitor or TV. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! I get no signal issues regularly since the latest update, and I have constant signal cutouts. There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. UU. Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. Create an account to follow your favorite communities and start taking part in conversations. You can install this app on your device. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. When one is found, tap. Enter the password for your Wi-Fi network when prompted. ask a new question. The consent submitted will only be used for data processing originating from this website. 5. Select your Wi-Fi network and tap Connect. UPDATE: I was able to fix this issue thanks to @tweethue! If you have any questions, feedback or suggestions about this article, please leave a comment below. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). Smart Plugs and Your Home: Is Radiation a Silent Threat? Both of these issues can be fixed with these quick tips and tricks. only. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. Read More. Replacement box is a bit better but the Hue Sync app always says Sky Q box signal not detected. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. Mine was turning off using HDMI out 2 on my Denon. In order to try this fix, you need to delete your apps data. Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? Philips Hue Verified account @tweethue. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. All rights reserved. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? Your Hue lights can now sync to those while the signal is passed through to your TV. Of course, many people still like it very much. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. All this fix does is force the Philips Hue app to repopulate its own data files. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. So you should consider a couple of things like your WiFi connection. I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. Hue Bridge required, not included. This website uses the TMDb API but is not endorsed or certified by TMDb. Click the Library shortcut that appears. If possible, we would also recommend updating the Philips Hue TV sync box. I will list some issues to see if you have had them. Help! Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. Required fields are marked *. Your TV connects to the output with a short HDMI cable included in the box. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. I've contacted Philips Hue Support but they don't know what they are doing. Any help appreciated.Seems to drop the connection every twenty minutes or so. No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). 2. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. While they both can work together, you dont need one to run the other. 4. Is Philips Hue Z-Wave or Zigbee? I was going to send mine back as I couldn't get it working properly all the time. However for some users, they dont understand the charm in a practical moving watching experience. Hold the option key to show the Library folder. Everything that happens on scenario 1 happens here. PLease see my previous comment for more details. Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. Here I will give some suggestions if you will have some glitches. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. . Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. Aug 25, 2020 7:50 PM in response to jdo_apple. company number 03997482, registered in England and Wales. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. You can also just wait it out. Hue uses these connections to create their surround lighting experience. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. You also can seek help from theirTwitter. Delete Appdata files, it will be repopulated. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. Joseph_S. For some problems, it is difficult for you to find solutions online. APs are often best used for devices that dont need a 100% steady internet connection. Some users reported that the app would lose connectivity as often as once every hour. Going to this page you will see the Hue Sync boxes that are available. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? There is already the way of entertainment in our modern lives. Both the new app and the new physical device have some issues that users are currently working out. If you are unsure about installation, refer to the manual that came with your Hue sync box. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Once those devices are good to go, youll need the Hue app. So it's the sync box that's got the problem, not the wifi. Open the new finder window, then click Go. You must want to solve this problem to enjoy it. However, it just supports 60Hz inputs currently. Now you can try to downgrade back to the previous version. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). On your PC, search for %appdata% in the taskbar. There seems to be an issue of integration with apple TV or a problem on device. It's pretty simple to set uphere's how. Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. It should display a wide range of software and apps installed on your device. I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 Can we ask, have you tried any other configurations? Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). Press and hold the option key to reveal a Library folder. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. When the connection is confirmed, tap Search . I dont have either of those options visible in my Apple TV settings when Im told that I should. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. 3. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to. I have also gone through some research and come to some conclusions. Even if the connection dropped (and I'm not convinced, because everything else is fine), it . Seems to drop the connection every twenty minutes or so. To solve the problem, consider removing and reinstalling the same version again. This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. However, whether its the app or the physical box, both systems are known to have some issues during connection. Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. Many users tell me that their app would be lost connectivity once per hour. However, the challenge here is to properly diagnose the problem, especially if its a technical problem. I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi All rights reserved. The system is composed of two standalone units, which are an app and a physical box. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. Now you can try to downgrade back to the previous version. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. Philips Hue Sync is a newer product from Philips Hue. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. And the Hue Sync App allows your PC/Mac to control and sync your hue product. From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). Sometimes goes off unexpectedly then has to be synced again. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. Other users have experienced problems with the app related to how it stores data on your PC.