I sent them a message on why will I only be paid 5-8 working days after the event, not when the buyer receives them. All sales and bids are final. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. In Eastnor castle, not specified as outdoor. Under no circumstances are We liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on the Site. Please note that service fee amounts may vary by event and are subject to VAT. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. it says. Our liability to You or anyone else in any circumstance is limited to the lesser of (a) 200, and (b) the total value of all tickets and other items you bought and/or sold via the Site during the action allegedly giving rise to liability. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale, which was 8 days before the concert. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Including any such items constitutes a material breach of these terms and conditions. I wouldn't think it could be that improbable to query this as they have all the data available for them. How do I unsubscribe from your newsletter? As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. To register, You must provide your real name, address, phone number, and email address. Editor, Marcus Herbert. 4.2 Stolen Property. 6.4 Release. After confirming I was happy to sell they sent an email saying that o needed to post them today (which is not possible as I am away). 0. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. You will need a username and password to access the Site and use the Services. and how does an unforeseen circumstance suddenly make you require tickets to a concert? Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I need a reply asap thank u. I was charged for tickets that I did not won't when I cancelled them. On 12.6.17 I called to say no tickets had arrived, I was informed they were being delivered by ups courier. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn). The event itself is within days and yet I still don't have any updates on my ticket. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Seriously people need to take responsibility for themselves. by Ethan More 2 months ago. I want a refund off $1393.43 you have taken my money! Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. They should CLEARLY note that if you cancel your sale you will be charged with 50 euro! Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Jason Ridout, Listing number [protected] Subscribe. Email [protected]@gmail.com viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. I will never use this service again, and you need to remove the 100% guaranteed tickets as this is not correct. I have received no contact re the rearranged date of the June event. online tickets: afrikaans is groot south africa, ticket hasn't been refunded after re-listing, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. The event was cancelled for 25/6 due to s terror attack at the Manchester arena. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Should've = Should HAVE (not 'of') Would've = Would HAVE (not 'of') The Sellers ticket will be de-activated and a new ticket will be issued and sent to the Buyer in line with the agreement between viagogo and Paris Saint-Germain. All tickets were being sold for 80 with a 30 fee on top of each. Including any such items constitutes a material breach of these terms and conditions. When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged 20 (from card details I was told were only required for ID and would not be charged). All sales and bids are final. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. 7.1 Ownership of Intellectual Property. I just bought tickets (15th June 2017) for Cat Stevens in Auckland with Viagogo. Note: this address is not the Customer Service address. How do I find tickets I've already downloaded? Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Tickets may be substituted with comparable or better seat locations with the Buyers approval. I wrote to your office requesting refund under 14 days and was ignored. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Please wait for me to edit this post before posting please false representation/ unethical behaviour. list of all forged in fire contestants; brothers taste of asia shut down; john o'mara gangster squad; The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. They were selling 3 lots of tickets all showing where you could be seated in the O2. 27th May 2017 - I emailed to ask about either a refund or access to new tickets if concert was relocated I'm Travelling - where and when will I receive my tickets? Note that this is separate from any Tax viagogo is required to charge on its fees. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Sports. ; . It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Event Information Order ID: 9181945 Ticket(s): Section 145 1, Row 16, (2 Ticket(s)) Event: Adele Venue: ANZ Stadium (Stadium Australia) Date: 11 March 2017, 19:30 Please do not reply to this message, as this email address does not accept incoming email. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. 0 . You also agree not to separately contact the Buyer at any time for any reason. Excessive pricing, bad communication & despicable customer service and still no tickets! As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. If the Seller is required to account for VAT (UK or other) on the sale of the ticket, the Seller should include the VAT (i.e., total) price when setting ticket prices on the website. Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogo's agreement with Paris Saint-Germain . 6.6 No Agency. viagogo charge for cancelling sale. My event is cancelled or postponed - What do I do? 6.9 Change or Suspension of Site. I bought 2 x Guns and Roses tickets for Sat 17 Jun. To post a ticket for sale on viagogo You must first register with the Site. 7.1 Ownership of Intellectual Property. If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. 6.2 Waiver of Consequential Damages; Liability Limit. 5.3 Disclosure of Information. Copyright (c) 2006-2023, viagogo AG. With pop up messages reading 'you are in a queue there are 11 in front of you' and 'hurry only 1% of tickets left' along with a 7 minute timer urging me to book the tickets quickly, I was convinced that this was the official website. Paid ticket prices plus x5 booking fees, plus x5 postage fees to be posted to one single address. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. missing persons national parks. This was a missold ticket, not at all factual to the concert. 9 Jun 2022 . hempcrete australia cost viagogo charge for cancelling sale. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Roberta 7252728292 on 18 August 2022 about Viagogo in category Entertainment Company. viagogo charge for cancelling sale. Wendy Martin, I have tried to sell a concert ticket with them. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. This does not prevent us from varying these terms without reference to them. navionics hotmaps platinum east lake list; luigi's mansion 3 electrical socket locations. 17th February 2017 - confirmation of ticket purchase 1.2 Ticketing Exchange. During this time, the Site will be temporarily unavailable. 2.3 Username and Password. How do I unsubscribe from your newsletter? I am disgusted that tickets were sold when they were not there to sell plus not being informed and no tickets or even refund to purchase more tickets. In its FAQ for Can I cancel my sale? 2.14 Substituted Seat Locations. To list as a Seller, You must provide a valid credit or debit card. Viagogo has advised customers who cannot attend a rescheduled event to. Please remember that you will not be paid for this sale. I can't afford to lose 100 and think this company is a joke as they seem to be try to avoid payment. We endeavour to rearrange delivery with the customer or arrange a collection point. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Try arrived at 12.37 pm through proof of postage. I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. 4.3 Sellers Shall Not Include Promotional Material with Tickets. I'm from singapore and my number is +65 [protected]. I will expect a response including an apology, I will then be forwarding invoices for fincial loss and will compensation for your irresponsible actions and service. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. viagogo charge for cancelling sale. 2.6 Pricing Formats. They told me the only thing they could do is get me to resell them through their website at a loss of 140 for me. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. In certain circumstances, you may be required to complete a Dispute Claim Form provide additional information in order to claim a refund. Over 900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo. Welcome to viagogo's online ticket exchange (the "Site"). - online tickets: afrikaans is groot south africa, didn't pay me for tickets sold through viagogo to adelle sale 9181945, Read full review of Viagogo and 1 comment. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. 4.3 Sellers Shall Not Include Promotional Material with Tickets. You tried to sell the tickets, a buyer agreed to buy the tickets and then you pulled out "due to unforeseen circumstances"?? "are you sure you want to back out of the sale, the average price for estimated tickets would be $xxx which will be charged to you if you proceed", Its likely impossible to work out in an automatic way how much replacement tickets would cost. Tickets may be substituted with comparable or better seat locations without the Buyers approval. 2.7 Making an Offer. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I therefore would like 40 refunded to my account please. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. I want to go to the rearranged concert or receive a full refund as the error was Viagogo's. There's no ' in my email address I have informed them off this and made sure it's right in my account but they still keep using the wrong email. The OP never checked properly on either of their accounts if the listings were cancelled. 5.1 Investigations. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. I entered the incorrect email when registering, how do I change it? 7.3 Additional Policies. The tickets through Viagogo cost me over 300 sterling. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by Us, other than a Tax invoice if relevant and if requested by the Buyer and viagogo . This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. We will also add sales or value added tax on our fees as applicable. 1.4 Modification. I have repeatedly been ignored. most common verbs in french; affordable housing lotteries in massachusetts; tendai chatara height; minnie mouse telephone target In this instance we will hold the sum of AUD133.20 from your future sales payments. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. viagogo allows individuals to sell unwanted tickets on its platform. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. 6.1 No Warranty. Report a violation. The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours after the incident to report the issue. Event dates, times, venues and subject matter, which are listed on the ticket, may change. I am appalled by the lack of honesty, knowledge and training your staff showed. I sent my two platinum tickets for the ICC champions final to viagogo on Thursday after speaking to one of your customer services by courier. Consequently I now have the tickets to find I paid 349 for 2x tickets with a face value of 75 each. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. 1.3 viagogo Guarantee. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. 6.3 Allocation of Risk. Editor, Marcus Herbert. I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. 2.9 Seller's Confirmation Obligation. This comment was posted by a verified customer. The original face. 8 tickets, it makes it very clear that the price displayed is PER TICKET. I am now in a position that I am still waiting to sell my tickets (for a minimum of 1000) and I still can't. power bi relative date filter include current month; viagogo charge for cancelling sale. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Hannah Goodbody. This is unacceptable practice and I will pursue this constantly until resolved. You also warrant that you own the tickets and are authorised to transfer or resell the tickets. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Why is the price printed on the ticket different to what I paid? When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Additional information can be found in our FAQs and on the ticket details pages. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. 13th June 2017 - email received to say I was being refunded 3.4 Indemnity. 13th June 2017 - made a call to the customer service and was told to email Tickets came for 25/6/17. At no time do We provide the Buyer's payment information to the Seller. This complaint was posted by a verified customer. As you could not provide the tickets for your sale 9799872, we have had to cancel this. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law.