Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. Focus on asking questions specific to the role you are interviewing for or the company culture and work environment. It is a definite plus if you have cheered on your competitors and helped them along the way. So there is no risk. Full Suggested Answer & Detailed Response, Question 4, ChloeO. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Still not convinced? If you cancel before the 30-day trial ends, you will not be charged. "There is no reason why you should not hire me. The questions were easy to answer on the spot and required little to no preparation. All the questions featured were asked during my interview and on the next day I received a phone call telling me Im hired. Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy. One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else. ", "I left my last job because I was moving out of the area. I believe a management role with Waitrose would be a great next step in my career.". Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. In addition to handling change, the interviewer wants to see if you can recognize when change is required and be confident enough to present that to your organization. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise. Within the Waitrose Interview Questions and Answers guide we have provided you with suggested answers and tips for utilising STAR. Interview Questions. Discuss with the interviewer how you would handle a situation surrounding employee theft. If you have many unexcused absences, they may disqualify you as a viable candidate. Was given a task of creating meals for different people for differing occasions such as dinner parties. They mentioned that I have not missed a day of work the entire time I worked for them and that I demonstrate strong leadership skills even when not working in a leadership position.". Candidates applying for Shop Assistant had the quickest hiring process (on average 5 days), whereas Hospitality Partner roles had the slowest hiring process (on average 21 days). Have a question or concern? If you have conflict-resolution training for dealing with rude customers, be sure to mention that in your response. First is the psychometric tests followed by a group interview and then a solo interview. Retail environments are competitive, and a business can go down with one honest mistake and poor review. Interview questions and answers were first added on July 30th, 2018, 1 community answer was added by Lauren McCabe on October 31st, 2019, 304 questions and/or answers were updated by Krista Wenz on September 13th, 2022, Checked for grammar and spelling mistakes by Ryan Brown on September 13th, 2022. I have worked in a leadership capacity for the past five years and love sharing my knowledge and experience with others. I have worked in retail for the past three years and love interacting with customers. I offered to help her out to her car, and she gratefully accepted. They also guide our commitment to empower all Partners who work here, whichever part of the business they work in:DO RIGHT: We act with integrity and use our judgement to do the right thing.ALL OR NOTHING: We put everything we have into everything we do.GIVE MORE THAN YOU TAKE: We put more in, so everyone gets more out.BE YOURSELF. How would you manage food temperature in the freezers/ fridges? First is the psychometric tests followed by a group interview and then a solo interview. ALWAYS: We're quirky, proud and at our best when we are free to be ourselves.WE NOT ME: When we work together anything is possible.Be sure to memorize these values before your interview so you can answer this question with ease. If the interviewer deems your absence from work an excused and unavoidable reason to miss work, it will likely not be an issue. It is a subsidiary of John Lewis Partnership. There were scenario based questions but with lots of others stemming off them. Really welcoming and straightforward, the interviewer was friendly. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. ", "If a coworker failed to show up for their shift, I would pick it up if possible. If you sound cocky or arrogant, the hiring manager may feel you would be challenging to work with. ", "I dislike working in an environment that is hostile and negative. I ask them if they have questions, I actively listen, and I am great at reading body language. Why do you want to work for Waitrose? The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. Having studied the job description for this role, I feel I have the required skills, qualities and attributes to not only perform the job to a high standard, but to also maintain the standards you expect of your employees and partners. Richard guarantees the answers contained within this product are unique and will help you stand out from the competition. Glassdoor users rated their interview experience at. Candidates interviewing for Customer Service Assistant and Customer Assistant rated their interviews as the hardest, whereas interviews for Supermarket Assistant and Sales Assistant roles were rated as the easiest. It is also good to have copies for the interviewer if they would like a copy for their file. It was fast and easy, asked several questions and had a group part before. "I am prepared and committed to working the hours listed in the position's job description. Felt like a formality rather than a real test of an interview. Thank you for asking. I was invited to a teams online call to talk with a manager, and basically have a virtual interview. Whatever the reasonor no reason at allyou can have a full refund if this resource isnt right for you. How would you manage food temperature in the freezers/ fridges? I do not participate in drug use, and you can be assured that I will maintain a clean record if you hire me for this role. I always try to arrive 15 minutes early, but unforeseen circumstances can arise. What I found during my research is how Waitrose places high standards on sustainability while reducing your impact on the environment. Q7. ", "I hope never to be late! Super nice interviewer and easy questions. What I like most about this position is being in charge of training new employees and conducting annual performance evaluations. Asked 24 October 2017. You will stand out as a stronger candidate if you reply that you motivate yourself at work. My dad got rear-ended one time when driving me to school. ", "I would describe my communication skills as above average. These can include telephone interviews, video interviews, face to face interviews and assessment centres. Tell the interviewer about your ideal employer. Discuss with the interviewer how you ensure that your customers receive the best service from you. You may have a portfolio or even photos on your phone to share. I also appreciate that you allow yourself and your employees to be themselves while working as a team. The interviewer asks this question to see that you have strong verbal and written communication skills, which are required for all Waitrose positions. All rights reserved. I work best with organizations with a penchant for learning and promoting their employees based on performance. When I started working at a restaurant at sixteen, we were taught the adage 'if you're on time, you're late,' so I've worked to implement that into my life. Full Suggested Answer & Detailed Response, Question 7, Followed by some behavioural questions then a general chat about availability etc. ", "I think uniforms are a great way to provide a feeling of unity in the workplace. "There are many aspects of the job description that are appealing. "I have reliable transportation. If the customer was being verbally abusive, I would tell them that I want to help them if they would please be less aggressive. Candidates applying for Customer Assistant had the quickest hiring process (on average 15 days), whereas Supermarket Assistant roles had the slowest hiring process (on average 19 days). They have approx 230 branches across the company and are still expanding. He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector. Merely share that you have the means to get to work consistently and on time. ", "The part of the job that excites me the most is working with customers. ", "My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number.". What is your most important success so far? "If I had an aggressive and disrespectful customer, I would calmly ask them how I could help. If you respond that you rely on your managers to keep you motivated, the hiring manager may feel you lack the drive to succeed and do a good job. I interviewed at Waitrose (London, England) in Aug 2020 Interview A one-to-one interview that included both behavioural and technical questions, which are tailored for STAR-style responses. This position was also my favorite because it was such a great challenge. I applied online. A job search isn't just a one-sided hunt. Strong customer service abilities and a customer-focused approach to work; Be able to resolve customer complaints and deal with queries in line with company policy; Follow your training and operational procedures to meet the requirements of your role; Demonstrate effective team-working skills and complete tasks thoroughly and efficiently; In certain Waitrose roles, you will be required to work unsociable hours and also at weekends; Wear the Waitrose uniform with pride and act as a positive role model for the organisation; Meet the expectations of customers with a view to encouraging them to return to the store time and time again. While I have never created displays, I worked for three years with a florist and learned how to create beautiful bouquets. I love your products, and your company culture seems great, too. by asking how I can help them, listening to their responses, and providing excellent customer service. I work very hard to ensure I speak to everyone in terms they can understand. ", "I am able to commit to the hours as shown in the job description and am available outside of college times. ", "I am very much self-driven and self-motivated. I like to be pushed beyond my boundaries. In my current position, the hours are great, my coworkers are nice, and I receive fair compensation.". My written communication skills are exceptional, as well.". I do not prefer close supervision as I am confident in my skills. In addition to upholding the strong values and ethics of the Waitrose brand, you will also be required to demonstrate outstanding customer service and care, have a flexible approach to working, be able to work well with other employees and partners, be able to resolve customer complaints, demonstrate great attention to detail, make decisions in the best interests of the brand and also potentially work unsociable hours if and when required. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. This online course has been used by 100s of job seekers to help their successful interview preparation. The changes were implemented, and the company saved $15,000 in the first month. You can find out more about which cookies we are using or switch them off in settings. The purpose of this page is to help you prepare for your job interview. "I have worked in retail for the past eight years. I always try to be at least 10 minutes early for my shift. Then once got through that stage. Then once got through that stage. "I have researched Waitrose a great deal and am very happy with the positive reviews I came across online. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. He is about to become a wealthy quarterback, but at that time he wanted to sell Philadelphia on why he is the guy they need as a leader. Assure the interviewer there is no reason why they shouldn't hire you. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. Expert responses that you can use during your interview. Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. "Last week, my manager had not completed the schedule for the following week. To be considered for the position, you want to assure the interviewer that you are flexible and willing to help the company when needed. I am geared for healthy competition, so when we had contests, it greatly motivated me. PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. Most retail positions require a wide range of hours, including evenings, weekends, holidays, overtime, and split shifts. I applied online. I was invited to a teams online call to talk with a manager, and basically have a virtual interview. If security needed to be called, I would do so. If you are interviewing for a leadership position, they want to hear how you handle the issue with the employee. You had a group task to do, and then an individual interview with a manager. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. 4 answers . I then ask if there is anything else I can help them with. Super nice interviewer and easy questions. After this discusses hours I was available to work and when I could start. After these questions, you are giving an assessment task that outlines a scenario that you may encounter on the job. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. What is the interview process like at Waitrose? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Went for interview and we as given a written test of how you would sell to certain people then asked 3 questions which I thought were completely over the . I was very proud of the suggestion that I made, and that upper management and my manager had the confidence in me to make the change. Tell the interviewer why this particular job duty excites you. ", "I value honesty, so if I saw a coworker stealing. Before your interview, you must review the company's job description to give yourself a keen understanding of the qualities they desire in their successful candidate. Full Suggested Answer & Detailed Response, Question 10, The interviewer wants to ensure that all your questions about the company or job role are answered during the interview. Loss prevention initiatives are incredibly important in the retail sector. ", "I understand that I come from one of your competitors, so I hope you can see why it would benefit Waitrose if you hired me. If you disable this cookie, we will not be able to save your preferences. Had to do a task, too. You must create your own answers, and be prepared for any interview question in any interview. Full Suggested Answer & Detailed Response, Question 12, I am looking for compensation that is aligned with the role and provides an opportunity for growth.". Display your enthusiasm for the job by assuring the interviewer you have researched the organization and the role. Wow, you give by far the best advice. Describe what type of environment you feel most productive and happy in. Thereafter, its just 27+vat per month. I have a natural flair for the creative and look forward to exercising that here with Waitrose.". I felt everything was relevant. Application form followed by basic aptitude test. The interviewer asks this question to see what work environment you dislike to see if you will be a good fit for the company culture. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy and the needs of the company in mind as well. If you have unique ideas for creative displays, let the interviewer know your thoughts. For example, you might like that you will be responsible for training all new employees and providing regular performance evaluations. However, be sure to back up your reason for liking or not liking performance incentives. ", "I have been in an unofficial leadership role for the past three years. This is the company I see enjoying a long career with, and I am excited about this opportunity.". Fox News host Tucker Carlson argues Democrats don't care who occupies elected office as long they can have power on Friday's broadcast of 'Tucker Carlson Tonight.' 2023 PassMyInterview.com. The interviewer hopes to hear that there is no reason not to hire you! Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview. "I have solid communication skills and feel this skill is one of my greatest strengths. Very detailed o line application process. "I have a strong creative flair and enjoy creating attractive displays. I have my interview in exactly 2 weeks and these helpful tutorials are absolutely perfect for those who don't know. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. The hiring process at Waitrose takes an average of 19 days when considering 1,343 user submitted interviews across all job titles. I have worn uniforms in three past jobs and like that they help customers identify who works for the company and display a high level of professionalism.". I would not normally choose to leave; however, I need to find a position related to my newly acquired degree. If you are a college student or have another outside obligation that will hinder you from working a specific day, let the interviewer know during your interview. If your previous employer would say that you have a flawed character or are dishonest, you will need to clear that up in your interview, giving your side of the story. 304 questions and/or answers were updated by Krista Wenz on September 13th, 2022. If unsure where the company stood on a return, I would ask my manager for clarification.". "I would be very excited about obtaining a role in leadership within Waitrose in the future. Be sure you have an example for each and every one of these scenarios prior to your Waitrose interview. What specifically has attracted you to Waitrose and why do you think you would be a good fit for this role? Firstly, these interviewquestions and answers are created by us and our team of experts we have all the answers to your questions and will help you succeed (like weve been doing for the last 14 years) and we update our material frequently. If you can read and write job offer forthcoming within 24 hours. Leadership at the retail level can open up many career options, such as store management, district-level leadership, and even corporate opportunities. Easiest Most Difficult Interviews at Waitrose Experience Positive 82% Negative 5% Neutral 13% Getting an Interview Applied online 96% In Person 2% Recruiter 0% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (382) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) Candidates interviewing for Supermarket Assistant and Hospitality Partner rated their interviews as the hardest, whereas interviews for Delivery Driver and Shop Assistant roles were rated as the easiest. From what I have learned about Waitrose, it sounds like that is the type of environment I can expect working for your company.". Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. You want to be honest in your response without sounding needy. I understand that retail can be challenging because of the multiple personalities you are faced with daily. Be the first to find this interview helpful. "I feel that performance incentives are a great idea. If you have not had the opportunity to make a suggestion regarding a change in the workplace, be honest in your response. Waitrose Interview Questions and Answers 1. First is the psychometric tests followed by a group interview and then a solo interview. ", "I take public transit; however, I find it very reliable. Tell me about a time you worked in a team. Q9. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Full Suggested Answer & Detailed Response, Question 6, You want to avoid saying you have nothing to learn from Waitrose. "Last year, when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I interviewed at Waitrose. I do my best always to be available and present when expected.". I am also at a stage in my life where I have the stability of a good home life and partner, and as such, I am now able to dedicate more time to working flexible, and unsociable hours if and when required. Let the interviewer know you are aware of the need for a flexible schedule and that you can work any schedule they need. This has been the GREATEST tutorial for me while preparing for my 'Behavioral' interview. What is the interview process at Waitrose? Felt like a formality rather than a real test of an interview. You cannot force others to communicate with you in a way you would always prefer. The interviewer wants to know that you can speak clearly with others while properly documenting reports and other forms of written communication. Tasks required are mainly focused on show how you can organize stuff. Our interview questions and answers do not represent any organization, school, or company on our site. Perhaps you like to receive gifts, financial perks, public recognition, kind words, or title promotions. A part of being a diligent employee is ensuring you are always on time and present when expected. Easy Interview. Waitrose Interview Questions If you are looking for Waitrose Interview Questions you have come to the right place. QUESTION Waitrose has an exceptional reputation within the industry. Most Waitrose job postings have many job duties you will be asked to perform. The interviewer wants to hear that you have the necessary communication skills for the role. Focus on giving an example of going above and beyond the typical job duties that will make you stand out from other candidates. I did not miss one work day last year or the year before. I went through a nasty divorce, and our house went into foreclosure. You had a group task to do, and then an individual interview with a manager. Find additional company focused interview questions by practicing from one of our industry sets. Most places I have worked for have policies in place for these types of scenarios, and I am happy to follow the procedures put in place by Waitrose.". Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills. I have worked in a leadership role for five years and always lead by example. Sales contests, for example, are a great way to motivate me.". It was fast and easy, asked several questions and had a group part before. I am a social person and enjoy making my customers happy.". Be diplomatic and refer to company protocol in these situations. Be open and honest. Our date tracking prior to 2019 was not accurately kept. They asked basic questions which were simple and easy to answer. I took two years of communications courses in college and have honed my verbal and written communication skills over the years. After assuming a management position, our turnover rate decreased by 30%. Q4. I was sick for two days, and a note from my doctor accompanied those. Waitrose is the one of the biggest Supermarket company in the UK. Thank you for sharing. It's okay to discuss your hobbies and interests but keep it brief. I applied online. I ended up winning 7 of the 12 contests! You will be better prepared to answer the question if what they wrote is fresh in your mind. The interviewer wants to hear that you can work in different types of situations but that you do not need close supervision. Describe a stressful situation at work and how you handled it? ", "I want to work for Waitrose because I always shop here. You want to earn a decent salary but do not want to respond in a way that will talk you out of a job. Very laid-back, almost forgot I was in an interview. Common stages of the interview process at Waitrose according to 1,343 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The main thing the hiring manager wants to hear is that you are responsible and organized. Q8. Interviews at Waitrose Experience Positive 77% Negative 15% Neutral 8% Getting an Interview Applied online 100% Difficulty 2.2 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (380) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) See more interviews for top jobs "Yes, I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. They just asked you standard interview questions that you would know.