WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such This is the major ED in the area and serves the population of Dudley and surrounding areas. NX West Midlands operates a bus from Dudley Cemetery to Russells Hall Hospital every 10 minutes. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. It is great to hear that you received excellent care and treatment in the Emergency Department. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. People told us that they were happy with the care that they had received at the hospital. 2654/1783). (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. would be relayed to the hospital and to just tell the staff when I got there I had been referred by them. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. Thank you again! AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. We found that systems were in place to monitor the service quality by the executive team, and at ward and department level respectively. It is great to hear that you received excellent care and treatment in AMU and Ward A2. Allied health professionals made up the largest group of staff required for imaging services. They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. Suspended ratings are being reviewed by us and will be published soon. There were no clear criteria for patients that could be put into the fit to sit areas of the department. The trust MUST ensure that specialist clinical expertise is secured to ensure expertise across the emergency department. After being discharged yesterday I had spent a month in your care review titled Amazing staff can't thank them all enough! Creating a new NHS England: NHS Digital and NHS England have now merged. visibility, Russells Hall Hospital / Accident and emergency, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. The BBC is not responsible for the content of external sites. [Very happy with 'Treatment'] Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east central Alabama since 1903. The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. About: Health Education England will join us in April 2023. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. [Very happy with 'Staff attitude'] Have you experienced something like this, here or elsewhere? Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. Who has Care Opinion told about this story? B71 4HJ. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. This condition related to the provision of specialist medical in reach and support into the emergency department. For Covid-19 Test Results or Patient Portal registration please call the number below. One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. All the best and take care. (Purple), High Clinical observations were not undertaken in a consistent manner. About: the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. Staff were unable to describe what fit to sit meant or any criteria for this assessment. I was so nervous going in today but the nurses really did go above and beyond to make me feel at ease and reassurance on everything that was happening. We are thrilled to hear that staff were proffesional and efficient. Dudley West Bromwich, Rowley Regis, Video messages to our community from our Physicians and our Staff. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well Dudley The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to Some staff raised concerns regarding incidences of poor leadership style from some of the executive team. Thank you for taking the time to tell us about your experience at our hospital and rate our services The service provided care and treatment based on national guidance and evidence of its effectiveness. The trust have worked with us and have kept us informed of developments and changes. The care I received from start to finish was exceptional. Russells Hall Hospital Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! If you need sub-specialty input, you will then be referred to different specialties. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. People told us that they knew how to make a complaint if they needed to; however people we spoke to told us that they did not have any complaints. We found that appropriate support was offered to ensure that people received the nutritional meals and fluids that they needed. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default NX West Midlands. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. The Russell Legacy Project allows us to grow services centered on the largest sector who are in need of healthcare services, those citizens 65 years and olde.. Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit at Russells Hall Hospital. DY8 4HZ, In We found that the number of infections had reduced since November 2011, with lower than expected numbers per month. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. The hospital is south We provide healthcare in hospital and the community. These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. The service made sure staff were competent for their roles. All rights reserved. WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. In 2011/12 33,000 ambulances turned up at our Emergency Department. WebFind a Physician or Specialty. "We are working closely with HSE in relation to this matter.". a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. The Trust also provides community services for adults (including sexual health) and End of Life Care. Covid-19 Release of Information Call Line: 256-215-7461 []. Address We are centrally Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. It is great to hear that you received excellent care and treatment in the Day Surgery Unit. Click here for the news and events happening at Russell Medical. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. There are no community services for inpatients or children and young people. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding I felt really listened too when I was at my worst and feeling hopeless. One staff member said, "I am proud to be working for this trust.". Our rating of safe was Inadequate overall. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Published This means there is low to moderate transmission of COVID in the community. Visit https://www.careopinion.org.uk Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. Good We don't rate every type of service. Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. Whilst I was in the consulting room the receptionist went over to my husband and asked, rather rudelywhere has she gone Not a very positive experience when you are feeling at your most vulnerable because you feel ill. - we'll pass your stories to the people in health and social care who can make a difference. 12 July 2019. There has been a delay in producing this report as we were waiting for additional information from the trust on infection control. Can Nigeria's election result be overturned? aec russells hall hospital. It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. If they had only checked the information sent over from 111 firstly, listened to what my symptoms were when they asked, they would have known whether I needed to be isolated when I got there. WebMaps & Directions. I then come down with a pneumonia on my chest. The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. We took this action as we believed people will or may be exposed to the risk of harm if we do not do so. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. It aims to benefit both patients and the healthcare system by reducing waiting times and hospital admissions, where appropriate. As a not-for-profit foundation, we rely on the generosity of our donors to help further our mission to enhance the quality of life for those served by Russell Medical. The improvements required by the trust were within the grasp of the trust and its leaders. The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. Please be assured that your kind comments have been shared with the team and senior management who will be pleased to hear of them.