Gateshead Council aims to complete the backlog by late March next year. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. Top Jobs in Gateshead, England. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. You have the chance to buy up to 10 additional holidays per year. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. People really are our greatest asset at Gateshead Council, and we value every employee. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. If your repair can't wait until the programme we will carry it out within the normal timescales. Well, theres so much on offer and heres just a few of the highlights! A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Reporting repairs Home. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Any resident with My Housing Account can access this service. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk Copyright Andy T - 2021. View details of your former and current tenancies including rent statements and repair. Wednesday 2nd November 2022. Please ask your Neighbourhood Housing Team for details. This makes sure that everyone is treated fairly. Gateshead Council. East Ham Whats in it for you? :L+Ftc[Sdu|^Y^. Council tenants can also be offered evening appointments for repairs from 4:30pm. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Are you a Council or Housing association Tenant with housing disrepair issues? For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. We have guidelines on how long different repairs should take. If we miss an appointment and we didn't contact you, please contact us. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. However, our partners are continuing to deliver a series of . If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. London We hope to reschedule these events at a later date. You have the right to appeal if you don't agree with a decision to charge you for repairs. about Our Customer Scrutiny Panel needs you! Some of these jobs need to be inspected before the contractor can start the work. If so we can help you claim compensation on a NO Win, NO Fee basis. Work to the outside of your home may not need an appointment. The report found the repair centre's ability to handle calls was deemed 'critically low'. There are no emergency or urgent repairs outstanding at this point in time. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. We will pay compensation for damage which is our fault or our contractors' fault. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. This includes both small leaks and emergency repairs. We would not replace all items, only the ones that are required. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. Regent Street If you continue to miss appointments for repair work you may be charged. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. We will first make sure that it is our responsibility to do the repair. The panel decides which services they review based on various criteria. We will tell you in advance when any work like this will happen. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. I have to tell you, this week I have had four complaints that have been going on for two years. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Gateshead Now is a collection of the latest news from Gateshead Council. endobj Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. For further information please contact the Involvement Team by: Civic Centre 4 0 obj We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Gateshead Council 4.0 . They should all be done. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. "The garages at Leam Lane had already been condemned, and we were working towards . The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. The team were very helpful and understanding of my dangerous situation. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Employer Est. Our business support events remain cancelled for now. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Complain to the housing ombudsman The housing ombudsman is a free and independent service. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Call us on 0333 050 8887 to start the process or fill in the form. Some of these repairs need to be inspected before the repair can be done. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Background 2. Connected Voice are collating information about support across Newcastle and Gateshead. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. 27,852 - 30,151 a year. endobj <> As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Read more about the Housing Capital Investment Programme. What are the costs and charges at Watergate Court. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. <> : 50K - 53K. As a council housing tenant, you are entitled to a good standard of living. Always ask to see this card before letting anyone into your home. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Request a FREE property inspection to find out how much your claim is worth. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Gateshead Council aims to complete the backlog by late March next year. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. The department is on the lookout for more callhandlers and building technicians. View my payslip. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. A public consultation on the future of Gateshead Council's Leisure Services has commenced. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. %PDF-1.5 The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. All rights reserved. This covers things like outside painting, replacement windows and annual gas servicing. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Time to have your say on the future of our leisure service. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. There's also additional service charges from 115.85 a week, this cost is eligible . Our housing offices are currently closed to the public. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. Failure to do so could give you grounds to make a council house disrepair claim against them. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. These include re-fixing toilet seats and repairing minor leaks. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. This is known as the Right to Repair scheme. We will need to look at what has been damaged so please don't throw anything away. Our business support events remain cancelled for now. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. I have got this complaint, they monitor it and see it through to the end. 182-184 High Street You should report any damage to your local housing office. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Gateshead, England. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority.