As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. If the council has failed to act on issues that you have notified them about, then you could be eligible to make a claim against them. Fire safety information for your council house or flat. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Analytical cookies are used to understand how visitors interact with the website. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. One of Londons most prominent brutalist residential blocks, Trellick Tower, is set for a major 7.2m restoration programme with the appointment of leading social housing maintenance provider, Wates Living Space, to deliver extensive external works. Council housing in Crawley is a mixture of flats. Private sector leasing scheme Private renting for landlords Repair and renovation loans Disabled facilities. Help to find a social or private tenancy in Crawley, whether you are in accommodation or threatened with homelessness. 1983 Crawley Borough Council election (Borough boundary changes took place but the number of seats remained the same) [6] 1984 Crawley Borough Council election. Internal deterioration such as damage to carpet, walls etc. Wates Living Space Maintenance has expanded its presence in North Wales following its appointment to deliver contracts for two housing associations in the region. Get premium, high resolution news photos at Getty Images Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. If you feel the issues raised in your original complaint have not been addressed at the first stage, a further investigation will be carried out. Fire safety All properties should have fire alarms fitted and serviced regularly. London The Cabinet agreed recommendations to appoint Mears Group at their meeting on 27 November. These cookies track visitors across websites and collect information to provide customized ads. The Ombudsman service is free and they will investigate complaints in a fair and independent way. If you are dissatisfied with the service you have received, you should contact the relevant department. This is often referred to as filing a compensation claim for despair against a housing association landlord. Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. If you are a tenant, please report your non-emergency repairs online. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. Home. The pattern element in the name contains the unique identity number of the account or website it relates to. Map. David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. It affects one person or a group of people and requires a response. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. There are another 15 similar residential tower blocks around the borough. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). The kind of improvements you can make to your council property depends on the type of tenancy you have. Repair loan can be awarded up to 5,000 to meet the cost of repair works. *Contract type: * See about the role. However, despite our best intentions and hard work, things can sometimes go wrong. Thank you for your patience. Wates Property Services has been awarded a place on a 750m decarbonisation framework with procurement body Fusion 21. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. Find out what repairs we can change you for and what is included in your rent. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. For further information and guidance see Bogus callers and phone fraudsters. If it is an emergency and you do not let us in, we may force entry. This involved safely transferring 47 staff via TUPE from the previous repairs provider, some of whom had been furloughed or categorised as coronavirus high risk. Mar 06, 22 (Updated: Aug 27, 22) Outside of office hours the number above is for. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. Find out whether a repair is your responsibility or ours and how to request a repair to your home or a communal area. London We are committed to dealing with all complaints equitably, comprehensively, and in good time. Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email housingrepairs@enfield.gov.uk. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. Assessment of housing need under the Housing Act Part V11 (Homelessness). Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. Use our repair responsibility finder above, to check who is responsible for carrying out repairs. Apply to Six Town Housing jobs now hiring on Indeed.com, the worlds largest job site. Before you contact them, they will expect you to have given us a chance to deal with your complaint. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. | Learn more about Daniel Khan's work experience, education, connections & more by visiting their profile on LinkedIn . The council should repair any damage caused by maintenance or building work. 590 requests. They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. After a ten-week mental health and wellbeing programme, which involved table tennis classes and fitness workshops, a number of residents at Trellick Tower in North Kensington got the opportunity to show off their new skills to Great Britain Paralympic table tennis gold medalist, Will Bayley MBE. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. Council tenants. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. Housing repairs. Make sure you see a doctor to get any health issues diagnosed and appropriate treatment prescribed this will provide evidence of your suffering and could strengthen your claim. Tenant and Leaseholders Housing Repairs Review questionnaire. Services available to private rental tenants in Crawley, including grants and loans. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. crawley borough council housing. do everything more quickly because you don't have to call us. After treatment and removal, the affected areas can be redecorated using anti-fungal paint. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. You can request a repair to your council property to fix an urgent problem. LinkedIn sets the lidc cookie to facilitate data center selection. Leaseholders and Freeholders . I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Services available to private rental tenants in Crawley, including grants and loans. To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. Report an empty property. Sheltered housing and extra care. Your council must find you somewhere to live while work is carried out and pay for the cost of this. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Renovation loan can be awarded up to 8,000 to meet the cost of renovation works. Official Facebook page for Crawley Borough Council. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Hotjar sets this cookie to detect the first pageview session of a user. see all the appointment dates and time slots available, and choose one that suits you. The council provides appointments for non-emergency/non-urgent housing repairs. We also use third-party cookies that help us analyze and understand how you use this website. Copyright Andy T - 2021. Previous. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Next . It is your responsibility to supervise your children and pets while we are working at your home in order to keep them safe. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. My flat was repaired in time for my childs birth and I received rent refunds and compensation. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. We are committed to delivering high quality services and we aim to achieve the highest possible standards. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. This approach was also implemented across Wates housing repairs contract with Barnsley Metropolitan Borough Council, which also faced similar disruption as a result of Covid-19. 5.1.4 Housing Services council had 387 households in temporary accommodation, of which 187 were nightly The Homelessness team continue to see increased demand. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. This is a True/False flag set by the cookie. Mears will be managing responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April this year. Applicants for both the above schemes are subject to a Financial means test to determine eligibility. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. You should get several weeks warning of any work needed. These include: Rent enquiries including difficulties paying your rent Mutual exchange. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. This website uses cookies to improve your experience while you navigate through the website. Crawley Borough Council disrepair compensation claims If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Necessary cookies are absolutely essential for the website to function properly. The Wates Community Learning portal is a digital platform providing access to over 50 nationally accredited courses. Buying a council property. Help with preventing and tackling damp, condensation and mould in your home. All rights reserved. Content and site Copyright Crawley Borough Council 2020. Content and site Copyright Crawley Borough Council 2020. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Are you a Council or Housing association Tenant with housing disrepair issues? Telephone: 0300 061 0614. Hotjar sets this cookie to detect the first pageview session of a user. Pay for a garage or parking space. Emergency out-of-hours repairs. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. change your appointment later if you need to. How we can help young people in Crawley with housing issues. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. Requesting online means you can: make your request at any time of day or night. This means that your home will be clean and in a state of good repair. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). Report a repair online for your home. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Office 3750 You need our permission to carry out alterations or improvements on your council house. All rights reserved. *Working hours: * 37 per week. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. When the matter is being dealt with through our insurers, Disagreement with a council policy or legislation decision that we are applying when delivering a service, Complaints will be acknowledged within four working days, The relevant service manager will investigate the complaint and respond with an outcome within 10 working days, We will provide progress updates and in the event of a delay, the reason for the delay and when you can expect a response, the complaint stage and complaint definition, the decision on the complaint and the reasons for any decisions made, the details of any remedy offered to put things right. Apply for HMO licence. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. The team were very helpful and understanding of my dangerous situation. Wates Living Space has revealed the extent of its positive contributions to Birmingham as the business extends its contract to deliver housing repairs and maintenance across the city on behalf of Birmingham City Council. Get in touch. 1986 Crawley Borough Council election. If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. We may need to return to complete the full repair. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. Housing support and other services in the home for elderly or disabled people. Housing repair and renovation loans Crawley residents who own their own home or rent privately could be eligible with the cost of repairs. This contract is for the payment solution for a range of goods and services with multiple providers. You can claim compensation for various things including damage to your personal belongings, furnishings, clothes or other materials. Home Housing Housing Search our site Search. If you think your new home does not meet the letting standard, email lettings.council.housing@enfield.gov.uk. This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. Section 1. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. Crawley Borough Council Report to Overview & Scrutiny Commission . You can report all repairs, including gas and water, using our online form or on 01293 438111. Furthermore, we have been able to implement this mobilisation approach across another of our housing repairs contracts, which is testimony to the strength of our teams and capability to adapt during times of uncertainty.. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. All rights reserved. Map. This site is powered by Granicus. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. These cookies track visitors across websites and collect information to provide customized ads. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . Thank you for your patience. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. 2 6 May 2021. However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. 182-184 High Street Small repairs and odd jobs Domestic help Meals delivery All services . Crawley Homes has implemented a new housing IT system. Contact your council if youre not sure. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. Damp, mould and condensation are common problems all year round but can be a lot worse in winter. Crawley Borough Council has considered your request and decided not to provide you with this information. Introductory tenants are usually limited to minor improvements like redecorating inside. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. Necessary cookies are absolutely essential for the website to function properly. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Request a repair to council property. Apply to Coordinator jobs now hiring in Crawley on Indeed.com, the worlds largest job site. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. E14 9GE Corporate purchasing card services for the London Ambulance Service. Wates Living Space set to expand its presence across South Yorkshire, focusing on portfolio of housing repairs and maintenance in Rotherham and Barnsley. Somers Orchard - former Horatia and Leamington Houses site. Making a claim could result in the court ordering the council to make a repair and you could even be awarded compensation. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. A stopcock is a valve for turning the cold water system in your home on and off. Join our housing register and apply for council housing. List. The latest news in your inbox every week. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. Find out the latest coronavirus information on housing and homelessness. Failure to do so could give you grounds to make council house disrepair claims against them. Call-off contract under t. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. You will need to register for an online housing account first before you let us know what needs doing.. For an emergency please see the contact details on our emergency repair page and do not use the online account.. Crawley Borough Council. Have you made a complaint about any of the following types of damage to your council or housing association and they werent fixed? This contact information is for council tenants only. Housing. They don't deal with repairs or anti-social behaviour issues.
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