Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. This accuracy ensures that patient care transitions from one caregiver to the next. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. I interviewed at Kaiser Permanente Interview 4 Rounds of interviews: 1) interview with the recruiter 2) panel interview with the team 3) leadership interview 4) case study interview I think the challenge is scheduling- this is a lot of time to go back and forth with one company. If you have an interview for a job at Kaiser Permanente then this is the video that you need to watch in full to help you prepare great answers that will hel. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. Kaiser has over 300,000 employees with a large diverse workforce. Finally, end your response by talking about the positive outcome. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. I know what I want to be done and how I want it done, so it's often easier to do it myself. "Whether I am doing an independent project or working in a team environment, I always give my best. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. I also check what's low and order specialty if it's a fast mover. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. Very nice answer. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. Attire. This is a very good example of your problem resolution skills. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. ", "I am super focused when I am stressed so I can make sure everything is done and correct. ", "I think my weakness is that I take too much to do. I am eager to get a great start on my career. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. I would look forward to working in an organization of this size to better experience an even wider amount of diversity. When have you had to adapt to change in the workplace? I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. You've done well by answering diplomatically. She's fortunate to work from home, and makes about $32/hr w/ no degree. I really like this answer! While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. When I hit my 20's, it was so important to me to learn about other cultures. I'm a good listener, and my coworkers and patients like that about me. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. Your version of customer service sounds warm, welcoming, and caring. Very good answer! "Early in my career, I was working a night shift with minimal staffing on our unit. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. I consider myself to be a strong relationship builder and take pride in my people skills. I also help the pharmacist with anything they needed from translating to ringing up customers. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. Written by Ryan Brunner on November 21st, 2021. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. Human beings all grow up in different manners and under different philosophies. Behavioral 2. I am an attentive listener and a compassionate caregiver. We had in services to help us prepare. That question can start up a great conversation, and you may learn a thing or two as well. I like to manage my time to finish my projects on time. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. My documentation is strong, as well. By seeing and understanding the history, I can help guide a plan moving forward for the team. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. Dental benefits. If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. Kaiser Permanente is 100% focused on the service that they provide to their patients. A career in healthcare can be emotional at times; however, I choose to focus on the positives. ", "I work good with minimum supervision, but I also enjoy working with a team. ", "I know this will come off as cliche, but it's truthful. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. ", "I believe in volunteering in the community where you live. By consistently rejuvenating in this way, I can give even more energy when I am at work. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. Healthcare is not a place for gimmicks because health is precious and irreplaceable. Kaiser Permanente was updated by Ryan Brunner on November 21st, 2021. You've chosen a powerful example that can help make you a more memorable candidate. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. I have a kind and outgoing personality. The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. Submit as soon as possible so that you will have more time to gather the required supplemental documents. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. Your answer should include your ability to be patient, kind, and confirming to best answer this question. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. I grew up in a fairly homogeneous town in Montana. If you have a criminal record, you must disclose this. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). "I once worked in a very difficult environment and toxicity really started with our leader. This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. My idea was to talk to users of EHR systems at all levels. Unfortunately, the sales have shut down. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay.". I think the right answer is, 'of course, but not for long!' Just like when I fill, I make sure the bottles are organized and in their place.". I hope to involve them in various Kaiser community volunteering opportunities.". I used the facts and not emotions to explain the reason for his delay. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. We will re-assess in December, but it seems to be working very well. To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. The staff wanted to start double-booking patient time slots. Your application includes personal information, transcripts, meaningful experiences, essays, letters of recommendation signed on official letterhead, and MCAT scores. 3.2 (5 reviews) Term. This is a great start! Kaiser Permanente takes great pride in having a very positive and nurturing environment. Strong communication skills are required to be an active leader. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. How to Answer: Why Do You Want to Work Here? If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. I can see how it would be stressful when you care for your patients' success so much! ", "I'm very interested in clinical research. I volunteer with their organizations in various roles. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. What is important to them is that you are cognizant of your own personal shortcomings. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. I also receive emails from different pharmacy pages with interesting articles.". Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. I would need to be trained in the new procedures. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. Your interviewer would like to know how your communication skills have benefited your team in the past. This shows the interviewer that you've done your research and aren't answering vaguely. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. I like to get to know people and ask them questions about themselves. I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. It sounds as though you have exceptional patient service skills! Have a question or concern? Know peds RSV scenerio : it's big now on the news . A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. It's professional to take a few minutes after an encounter like that and let those emotions come and go. Sign In. I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". Are there specific Kaiser volunteer opportunities you'd be interested in? If I were to be offered this position, I would look forward to bringing these services to this area as well. If possible, pick a weakness that is not a core skill for the position you are interviewing for. You can begin with your recent education, family life, volunteer work, or talk about your travels. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. These are exactly the steps that an interviewer would be looking for. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. The challenges are learning how each new hire learns and the best approach to teaching each new hire.". I like to be on time with my schedule to ensure that our patients are assisted properly. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. . I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. ", "I dislike when there's work politics. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. . Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. Consider sharing how patients react to the way you communicate. It's great that you are working on asking for help from a variety of people when needed. You've answered well by sharing that you face stressful situations head-on. My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. Tell me about yourself. 3. If they want help, Ill help any way I can. Reiterate to your interviewer that you are aware of the stressors that come with this role. I take the time to listen and reflect back to ensure that I am providing the best care possible. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. One of the things that attracted me to working with Kaiser Permanente is your ongoing community-based research collaborations. Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. It turned out that he did not want to work in our division as he felt the projects were too 'junior' for his experience. We also met the needs of our team by protecting the positive culture we had worked so hard to create. Then I organized and effectively communicated this information with my attending. For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. Image source: Times Herald. Good answer! My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". Upon first taking the call, the patient was name calling and yelling. The program was a success, and upper management chose to keep it implemented for another six months. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. You can access your electronic health care and coverage information with non-Kaiser Permanente (third party) web and mobile applications. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". I am a competitive individual and enjoy keeping fit. But her prescription was on troubleshoot, and no one order it. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. It sounds as though you are highly organized and methodical in your work. Did you consider how leaving AMA would impact his health and well-being? Asked November 29, 2021 I've had a lot of success by focusing on building a reputation for consistency and follow-up. The reason was a computer glitz that held the release of his chemotherapy. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. What does it mean after your phone interview. Under President Franklin Roosevelt's New Deal policy, America reached out to help those in dire straits. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. Discuss the ways that you would build strong and healthy relationships if hired. Perhaps you have a keen eye for detail. Our interview questions and answers do not represent any organization, school, or company on our site. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? It is not the ideal situation, but I have always adjusted for the good of the team. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. It sounds like you have the experience the interviewer would be looking for. "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente? First, I work in a system, and I respect that. Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented.
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