My wife and I was deceived and lied to, they are good at what they do. Take a screenshot from the USPS and FedEx tracking that it arrived. Type in the email address you registered with. Palmera Vacation Club headquarters 33 Office Park Road, Suite 219 South Carolina, Hilton Head Island 29928 United States Palmera Vacation Club phone number +1 888 887 2563 0 0 What is Palmera Vacation Club's email addresses? But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. Initial Palmera Vacation Club complaints should be directed to their team directly. My wife and I were invited down to Palmera Vacation Club on Hilton Island to review and listen to a presentation of different timeshares types of vacation programs being offered. We didn't start to look into it more until we got home Sunday night. We attended the 90 min presentation this past weekend in Hilton Head Island. The product has changed into something that families, couples, and adults love. Like all the other complaints prior to me. Keep in mind, a timeshare is not a financial investment. In Sept 2021, I was called about purchasing a two-day vacation that started on any Wednesday throughout the year. Complaint Resolution Index (CRI) Explained. I would also send a copy via USPS certified mail with tracking today. Login to participate on the website. People buy timeshares because the average cost is almost nominal in comparison to a lifetime of vacations. Click here to explore the Palmera Portfolio. The only outcome youve been selected for is a fleecing. Definitely an extremely shady "company" with very poor business practices, and I'm glad we saw your post. go back to original rules when we joined or get out of contract. All reviews are available on the sites they are accredited to. The latest review amount billed was posted on Feb 28, 2023. Palmera Vacation Club. BCA has no information regarding government actions at this time. To use our mobile site, please enable JavaScript. No: TAR-6309. Interested in Palmera Vacation Club? Her request to surrender her Membership was received and acknowledged, via email, on August 29th, 2022 that the request has . We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Palmera Vacation Club. | Claim it and get a lot of features. CRI measures the company's customer satisfaction abilities through BCAs complaint mediation process. Why? He showed us the availability for the following year during the same week we purchased. Read your contract for rescission and follow those directions exactly as stated. It's clear there is no intention of honoring that. BBB is here to help. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. I should be able to sue myself out of this contract since they did not sell my current time share. JavaScript is disabled. And can't book anything. I would urge anyone experiencing problems to write to the local paper (ISLAND PACKET) with a letter to the editor. After I selected the # from the automated message, the phone just rang and rang and eventually the call would drop. Company resolves 0% of complaints brought to its attention from Business Consumer Alliance. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. an attorney but they refused to negotiate with him. Claim Business, Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Branch address 33 Office Park Rd Suite #218, Hilton Head Island, SC, 29928, US. They promised it would be sold in 3. Theres a lot of noise out there. In may 2019 i received a blank form from mr sheldon his contact is 843-842-2490 ex 227 requesting me to sign and return the document back to hm. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. Receive 15% off your exchange fee on select locations like Shenandoah Valley, Phoenix and Sedona! They knew the things to say and they encouraged us to come and listen to their sales pitch, Steve Mitchell said. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Reviews are most valuable when they are original and unbiased. BBB reports on known marketplace practices. Current member of Occidental Vacation Club, very very unhappy with my membership Barcelo ripped all members off! Submit a complaint and get your issue resolved. Somehow he was trying to make us believe that a $400 monthly payment (the loan), along with the annual fee, along with $179 to book a place was the same thing as when we pay out of pocket to go on a family vacation of 4. It has been over 9 months. First off, I want to say that the people from Palmera are so hard to get ahold of. After checking in we were paired up with the salesman. The timeshare resale industry began to assist owners in need of getting out of their timeshares, and it was unregulated. I want to give it away, We just want to walk away from the contract, We joined palmera timeshare 11/2019 with false sale pitch. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They lied that we could be able to sell our Bluegreen Points (not one call in about a year). We bought 3,000 points for around $13K. Four years ago the city passed an ordinance to prevent deceptive, misleading and aggressive solicitation by businesses. Click here to get notifications about new complaints of Palmera Vacation Club. These may or may not be honest some are clearly outright scams, and others simply inflate the benefits and disguise the drawbacks. I paid over $4,000 to get rid of my Bluegreen ownership, See All Timeshares / Vacation Rentals Conversations. We have had two BAD ENCOUNTERS with Palmera. Seller of Travel Reg. I want to close my bank account in hopes of getting away from these vultures. All-Inclusive resorts may charge a mandatory all-inclusive fee. Palmera Vacation Club is rated with a C rating from Business Consumer Alliance as of 2/18/2023. Who do I contact? This was enough to scare us away. In January of 2016 the corporate resort staff told us they would buy his time share and, at a discount, use it as down payment on Share your photos and videos with others to prove the truth of your words. Then suddenly, they changed the rules to allow "members only" to participate in the smart stays. This was a hassle no doubt. Also publication TIMESHARING TODAY. Villa del Palmar is a resort that belongs to Villa group timeshare in different locations throughout Mexico like Cabo San Lucas, Cancun, Islands of Loreto, Puerto Vallarta & Riviera Nayarit. We didn't start to look into it more until we got home Sunday night. We had a very similar situation happen to us - after years and years of successful timeshare ownership. Must call to book. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone whos stayed at the property? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Do we have any recourse to either go back to original rules when we joined or get out of contract? Most real companies would take the time..will see where it goes. A lot of robocalls are currently making this pitch. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. membership takes 45 days to activate, 15 days after you can No. Usage Type Annual . Each unit is professionally decorated and refurbished every year. He also kept trying to convince us to buy a package that we couldn't afford and rent our time to people. *The $199USD exchange fee offer and $209USD Extra VacationsSM getaways must be booked by 2/28/23 for travel through 12/31/23 and applies to All-Inclusive vacations only. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. You are using an out of date browser. Resorts with mandatory all-inclusive fees require the fees to be prepaid at or before check-in. Seller of Travel Reg. You can call member services, leave messages and never get a call back. Claim it and get a lot of features. Read Also: Sailboat Vacations In The Caribbean. Report inappropriate content Robert F 2 posts 92. He then pulled out his phone and asked me where I work so he could go ahead and search for the name to see what he could find. We traveled to Hilton Head this past week to listen to a timeshare sales pitch with Palmera Vacation Club. We know of no other matter or practice relating to this company that may assist you in your consideration of this company. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Don't have an account? Two years ago we attended a sales pitch at palmera.We already had 3000 points and were persuaded to increase our points by selling our RCI deeded property.Proceeds were to cover all costs. Sign up for free now, Sign up for free to participate on the website. 3000 points may have been enough for a full week in the dead of winter but shoulder season is around 8500 for a week and summer is about 10,650 points per week and more in the newest resort. They sat us down with our salesman in a large room. He then asked us why we wanted to cancel, and we wanted to be honest so we said that a few simple internet searches revealed a lot of negative publicity about this "company", so we decided it was best if we cancelled. VSI the company that supposedly sells your previous timeshare is also irreputable. Our records indicate the company failed to respond to the one complaint brought to its attention. If we can verify it in our system, an email will be sent to you with your password. Write reviews, ask and respond to questions, This is the version of our website addressed to speakers of English in the United States. Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12109628, and find that this resolution is satisfactory to me. From RCI Gold Crown standards, to Trip Advisors Excellence awards, to private communities, easy beach access, and beautiful accommodations, our resorts have everything you need for a luxurious relaxing vacation. Now, I'm having nightmarish thoughts that someone will refuse to accept the letter delivery, etc. The Palmera membership also included a Quest Some. If I were you I'd get out of there as quick as you can. We are trying to book a vacation but can't and hopefully won't lose our booking do to the lack of communication on their part. BBB Business Profiles generally cover a three-year reporting period. Re: Palmera Vacation Club You wont have to exchange your vacation week or points. Recent Reviews He was not up front at all. All my nightmarish thoughts include PCV charging my card for membership fees, this loan payment, etc. So here is my question, I am past the 5 day cancellation period, and my maintenance fees and the balance are coming due soon, what would happen if I just walked away and not pay a thing, letting them keep my down payment ? He also danced around answering a lot of questions. Hi, I am looking for advice/reassurance on canceling a timeshare contract with Palmera Vacation Club in Hilton Head, SC. I just got back from the post office and sent it certified with return receipt as well as the FedEx this morning. Is this Your Business? To learn more, check out our blog What is a Timeshare and How Does it Work? These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. In We purchased a 3000 point timeshare for $12, 500 from Palmera RCI and related marks are registered trademarks and/or service marks in the United States and internationally. My husband and I fell for this scam this past Saturday, June 8th, when we were there for the weekend. If a deal is actually honest, it will still be there after you take a day or so to check it. No response. I have already paid $2655 plus $846. Is this your company? If you enjoy the TUG website/forums or found value in the information you learned from TUG. All we ask is that you follow a few simple guidelines. Why stay in a hotel when you can stay in a fully equipped villa with a washer & dryer, entertainment centers, TVs in bedrooms and living room, DVD players, all kitchens utensils and tableware. Barcelo bought out Occidental right . TUG saves owners more than $20 Million dollars. Palmera conveniently froze my account when I was late paying my unbeknownst previous maintenance fee for 2021 only because nobody responded to me when I was questioning the invoice. Most owners do in fact love their timeshare , but sometimes our lifestyles change or we just cant vacation like we used to. He pulls a skeezy car salesman trick on us and tells us that he spoke to his manager about us and he is allowed to give us special access to extreme discounts that he normally isn't allowed to do, but it's a special circumstance and he really wants to make us happy. Scam Clue 3: A promotion claiming youve been specially selected for membership. Reviews - Palmera Vacation Club Member Reviews What Our Members Are Saying Read what real members and real visitors of the Palmera Vacation Club resorts have to say about their experiences with us. How do I get out of this? This sounded good to me as my current time share only gave me one week and a one bedroom. After researching and finding this site (thank God!) Barcelo/occidental vacation club is a rip off. Being a member of Villa del Palmar timeshares is not as glamorous as advertised, among so many Villa group complaints, not in conformity with having purchased a membership with them is the predominant. Has that happened to anyone else? Click here to explore the Palmera Portfolio. Coral Sands is situated perfectly in the heart of Hilton Head near Coligny Beach. Payment . Must call to book. So here is my question, I am past the 5 day cancellation period, and my maintenance fees and the balance are coming due soon, what would happen if I just walked away and not pay a thing, letting them keep my down payment ? The City of Charleston's attorney says during the past several years they received complaints about Vacation Inspirations and Wholesale Escapes. We asked plenty of questions, figuring 4 heads were better than 2. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. Washington Seller of Travel Reg. Thank you! Perhaps, the finest resort community along the Atlantic Coastline. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. Creating memorable vacations for our members. The overall rating of the company is 2.0 and consumers are mostly dissatisfied. 46 inquiries Palmera Sales rep. Joe Pepitone stated the $128.21 takes care of "no more exchange fees or maintenance fees" and confirmed I have purchased several more points for even more vacations with much more availability. 1 complaints against Palmera Vacation Club, RESPONSE: Complaint was not answered Type in the email address you registered with. He disappeared for a few minutes and brought us back a paper with a "special discount" that was $17,999 for that same package. Theyre also applicable regardless of the comments tone. Palmera Vacation Club Company. palmera is a scam do not purchase from them they show you a book with go back to original rules when we joined or get out of contract. We arrived at 9am along with dozens of other potential buyers. Offers void where prohibited by law. Desired Settlement: cancellation of contract with no negative credit report filing. My decision to purchased was based on lies. Some require stiff membership fees up frontusually several hundred up to thousands of dollarsand they may commit you to big annual fees indefinitely. Based on what clients have told us when requesting for our help, we decided to let people know hereby about the complaints received day by day and how people have been affected by Villa del Palmar. They think all they have to do is change their name or change management companies and people won't find out. The Mitchells say during the presentation they were shown first class locations for condos and hotel rooms. But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. Fla. 602560941. Cancel.We want out of Palmera. Now I have 2! All rights reserved. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-102137832', '');}, 'log_autolink_impression');car salesperson and I have bought cars, I know all of the tricks. I told him that I knew exactly what he was doing and that it wasn't going to work, we are not into being manipulated. I've had my bank account since 1975 and want to keep it. Avoid doing business with Palmera. So he takes us to another person so we can "check out". I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. Palmera is deducting $295 out of my checking account a month. Here it is a year and 1 maintenance fee later, no bye bye timeshare. Was never actually told what kind of vacation we could book in July for only 2000 points, but decided to buy anyway because it sounded like a good deal. Judging by everything I'm reading, nothing has changed and they are still lying. We were asked simple questions in the beginning like How much do you spend in a vacation a year..where do you like to go? (Side note: My Contract states, $126.97 monthly draft so I'm not sure why they are taking the additional $1.24 let me guess, the Board of directors voted for the increase the minute I signed up!) With top brands in the industry like Disney Vacation Club, , Hyatt, Hilton, and more, owners have more flexibility and options than ever before. They never answer our calls I but 5000.points and paid $2000. Nothing that the salesman presented to us was true. Desired outcome: Hopefully the refund will post in a couple days! This will surely increase the credibility of your complaint. This review was chosen algorithmically as the most valued customer feedback. Buyer Beware!!!! purchase it back from us. We were told that Coral (now Palmera) took their resorts back from RCI and are using them for their own vacation club. Have you tried contacting them? Click here to get notifications about new complaints of Palmera Vacation Club. wisconsin. Timeshares are considered bad because they are not a financial investment, and it can be challenging to get out of your timeshare contract. If you didnt knowingly sign up for a sweepstakes run by some outfit that had terms and conditions you agreed to, any out-of-the-blue winner notification is almost surely a scam. Palmera Vacation Club Members Association, Inc. Regards, Please visit RCI.com for details. We bought 3,000 points for around $13K. How much do you spend normally on your hotel? Complaint Resolution Index (CRI) Explained. Existing reservations cannot be canceled and reconfirmed under this discounted travel offer. Taxes, additional fees and charges may apply. May 2020: Traded 2 RCI timeshares + paid $9K for "Palmera points". RCI, LLC is not responsible for any activities or services provided third party providers. File Complaint Proudly SupportsTimeshare.com. ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. Why stay in a hotel when you can stay in a fully equipped villa with a washer & dryer, entertainment centers, TVs in bedrooms and living room, DVD players, all kitchens utensils and tableware? Promotional discounts and offers may not apply to all properties. Read full review of Palmera Vacation Club and 7 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We bought 3,000 points for around $13K. Long gone are the days of owners traveling to the same resort, in the same unit, at the same time every year. Login. When you buy a timeshare, its an investment in your family and quality of vacations. Dont Miss: Hicv Vacation Package Kissimmee Fl. We retained Amount Settled: $0.00. Down and my maintenance fee. available to us. Was never actually told what kind of vacation we could book in July for only 2000 points, but decided to buy anyway because it sounded like a good deal. Still wondering why people buy timeshares? Can any body help me? Where can I get more information about the class action lawsuit. This offer only applies to new reservations. He wanted to sell it, and in the process, we wanted to buy our own t. s. there. Pay only $199USDon your exchange fee when you book select Orlando resorts. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. 13 He wouldn't take that. The letter I sent via fedex was received by someone at PCV this morning. My husband and I are both smart people and we feel so foolish that we jumped into this. Scam Clue 2: A promotion claiming youve won something. There was absolutely no reason for that kind of unprofessional behavior if he attacked me the way he did im sure this is not his first doing this.I was appalled, shock and dismay with his disrespectful attitude toward sharon and. Copyright 2020 Business Consumer Alliance All Rights Reserved. Our Palmera Vacation Club Resorts are the best of what Hilton Head Island has to offer. The latest complaint timeshare fraud was resolved on Aug 04, 2017. Thats just false for anything thats not outright property ownership. Just hold your ground when dealing with these "salesmen" If you feel uneasy about the answers you're getting (or not getting) don't buy into it. In the heart of Charlestons historic district, storefronts of Wholesale Escapes on South Market Street and Vacation Inspirations on Meeting Street offer information to tourists. Share. It was also stated that Palmera would take back the entire deed at no loss to me "whenever" I wanted. I just feel so bad for all of the people that get swindled by vultures like these. We bought into Hilton Head and Palmera based ONLY on the assurances of every sales and management personal there that both of our Orlando deeded top resort timeshare weeks would be sold. How do they get away with this? sonyasample@gmail.com. I need to know what I'm paying for @ $128.21 monthly when I'm still expected to pay exchange fees. The most helpful contributions are detailed and help others make better decisions. I am old and cannot afford to pay for this time share. incorrect. Palmera Vacation Club ranks 198 of 1943 in Real Estate category. Amount in Dispute: $1,500.00 All-Inclusive resorts may charge a mandatory all-inclusive fee. Other restrictions may apply. Well after 35 days I finally got my information, and guess what--they lied--I know this is a shocker to most of you ( sarcasm intended )..
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