As you can see from your statement of account, available online (e.g. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Regus does not communicate with customers via telephone. Best regards,Michelle Spire. You will regret signing with Regus. This will ensure the agreement ends at the current final date and will not renew further. I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . I still didn't get my retainer back. Regus flagged this review for containing harmful or illegal content.Read more. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. This review was chosen algorithmically as the most valued customer feedback. Where appropriate, well also take steps to prevent the situation from happening again. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). We have office space and more to suit all budgets, in every city of the world. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. DO NOT give them your payment info, DO NOT sign with them. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. When could I get my retainer back? Remember me It won't go in any direction! Paid for parking online and have now received parking ticket from private company. As expected, I didn't get any reply yet from Regus. 2023 Trustpilot A/S. We use dedicated people and clever technology to safeguard our platform. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Our advisors are ready to help you find the right place for you. Our team members have always been in touch with you and worked with you to rectify this matter. After investigating we noticed that your online request was missing. Where appropriate, well also take steps to prevent the situation from happening again. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Contact the organizer to request a refund. That exception is made on the understanding that an additional service retainer is payable. Give your team a place to focus, thrive, and grow, while we take care of all the details. I was using virtual office space. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Office staff are always friendly. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. We have checked and cannot find any payment details set up in your account. I asked a receptionist to help my issue to the Regus help desk. Theyre a great place to connect with colleagues, clients and other like-minded businesses. If it has been longer than 30 days, please get in touch so we can investigate further. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Requesting your retainer refund is very easy: simply log into your online account (i.e. Thanks again for your comments which help us improve. Jan 01 - Aug 31 Avoid at all costs. Paid for parking online and have now received parking ticket from private company. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Thank you! I couldn't get my retainer and called them. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. At the end of your contract, they will automatically renew you without a signature and without consent. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. This company bills you for services you do not use. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. 5. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I would love the opportunity to help further but havent been able to identify your account. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. Start checking the messages customers send you. Regus helps businesses find and create the right workplace for their people. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Talk to an expert. Find out how we combat fake reviews. According to its policy, the retainer took 30 days to get back to the tenant. Hard revenue focused. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. Sandra promised me to escalate my procedure below, however, when could I get it safely? Company Name: Max Dragon Technology I have been renting an office space at Regus in Kings Hill for over 12m now. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Ts and Cs apply. Trustpilot is assessing this review in accordance with our flagging process. Hi Stephen, Requesting to have your retainer refund is an easy process. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. but when u need support / CS to talk and solve ur problems its literally non existant. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. this is absolutely gross and scam. This is a complete con, and scam through and through. Please note: Change Management is 1-day training program (Friday). Great discounts. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Find event and ticket information. If you have a helpdesk contact, we would expect a 24hours reply. She apologized to me and promised me to rush to send me it by coming Wednesday. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. 2023 Trustpilot, Inc. All rights reserved. This is really bad customer service. What a ridiculous it is! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Hey Sandra and Regus, just return my retainer back then I would not post anymore! You should receive your refund within 30 days after your end date. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! We will deduct any outstanding fees and other costs due to Us before returning the balance to You. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. Customer Reviews are not used in the calculation of BBB Rating. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. There is non existent customer service department. Company CEO: Linda Worthington Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. They charge an excessive retainer fee. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. I would love the opportunity to help further but havent been able to identify your account. Log in to access all our services and products Email. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 7. We pay those as well. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. Briana got my call. Have a question or issue with your current products and services? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. ive been trying to get my money back ever since. Regus Office rented: Wisma Atria Singapore The reason why we're asking all our customers to provide details online is to prevent fraud. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. Lorem ipsum dolor sit amet, consectetur adipiscing elit. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. As a matter of policy, BBB does not endorse any product, service or business. Verification can help ensure real people write reviews about real companies. Our coworking spaces are designed with collaboration in mind. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. October 8 Transparency is very important to us, and all services can be opted in/out through your online account. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. Well guide you through the process. This is a multi-location business. It goes against our guidelines to offer incentives for reviews. I posted the review here and Sandra replied to me. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. I contacted them about how processed my case after paying the fee for a virtual office. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Companies can ask for reviews via automatic invitations. For a break between calls, browse the development's many shops and restaurants, or explore the . Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. I look forward to receiving more information from you. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. Absolutely unacceptable behavior. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? Using our center address on your website is illegitimate without an active agreement between us. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! This does not affect customers who have a permanent space as these are reserved specifically for them. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good.