The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. 'This is the benefit of working with a regulated and trusted platform like Viagogo. Welcome to viagogo's online ticket exchange (the "Site"). You had also spent quite some time sending emails and making phone calls back and forth with the company. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. 6.1 No Warranty. Government pushed to ease rule stopping 'pension recycling' for tax gain - as critics say it harms older people who return to work, Become a neighbour of Clarkson's Farm: Three Cotswold houses for sale in Chadlington - the village by Diddly Squat, Will spray foam insulation make your property hard to sell or mortgage? are safe places to buy tickets. 2.8 Work-life balance. I have since learned that Viagogo pay Google well to turn up first in these searches making people believe that . We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Viagogo have become the focal point for calls to tightly regulate . You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Find out more about salaries and benefits at Viagogo. Theres a problem with my wedding venue or supplier - what are my rights? Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. Learn more. Note that Your payment may be withheld if you violate this clause. The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. A property I inherited was overvalued by 50k - can I get any inheritance tax back and do I face a 'double whammy' on CGT? Can you help me find out what has happened here? Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. Where we are provided with proof from a relevant authority of an abuse of these rules we will investigate and, if confirmed, action will be taken.. 2. Cons: Viagogo Reviews. 5.4 Making Adjustments. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. Selling Mobile transfer tickets you bought on viagogo? Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. How do I change my payment method for getting paid? Viagogo is a third party ticket-selling website where customers can buy or sell tickets to events like concerts, sports games, and theatre shows. From 17 January, it will have to make changes such as identifying when sellers are. If this is also unsuccessful We will not offer a refund. MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. If tickets are not consecutive, then the Seller must create a separate listing. 1.2 Ticketing Exchange. Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. Report. Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? Be the first to hear about special offers. How do I unsubscribe from your newsletter? Copyright (c) 2006-2023, viagogo AG. 2.12 Seller Payment. But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? For example, if you bought tickets for the front row and ended up sitting near the back. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. We are no longer accepting comments on this article. Note that this is separate from any Tax viagogo is required to charge on its fees. the price it is sold for on the primary market). Only some of my tickets have sold. All. Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. A world famous rockstar who died young wrote me letters in the '60s: If I sell them now for 20k, will I have to pay tax? Best Shopping Deals In the know quiz City and Colour Concert Tickets. It can happen on any website where payments are taken. Read more hen we pay for them, not a week before! Can I deliver the tickets using a different delivery method? Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. 2.11 Ticket Fulfillment. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Are investors underestimating the impact of rate rises? 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . Look for an option to transfer the tickets through the original ticket provider's account. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. Visit the Payment Methods section to update the details. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. Sellers: once your tickets have sold, viagogo charges a service fee. I want to return my goods, what are my rights? 2.10 Collecting Payment. When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. Your experience can help others make better choices. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. What ticket resellers must do Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Shoppers are advised to double check card details when shopping on computers or mobile devices. What a load of shit, this site needs to GO. What are the viagogo Terms and Conditions? Hello has anyone had a successful outcome from viagogo through paypal. Viagogo sells tickets from one fan to another, so it does not issue refunds - instead, it sells the tickets on again and passes the proceeds to the seller. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. I can't see my Resale tickets available to buy on the website. What do the ticket split type options mean? In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. 25 April 2018. In future, if you have issues confirming or fulfilling . From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. 7.5 Miscellaneous. How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? We do not allow any commercial relationship to affect our editorial independence. When We receive an offer by bank transfer, We will check to see if the bank account is valid. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. viagogo Pay & benefits reviews Review this company.