Like many here I havent used the Dartford crossing for some time, so when I used it a week last Sunday we had change ready and were constantly looking for signs displaying the various charges, but didnt see any. Dart charge penalty - Bromptonaut. What the hell are they playing at. We seem to be O.K. So 5 months late for an offence I had no idea i had committed. MoneyNerd Limited is an Introducer Appointed Representative of Key Retirement Solutions Limited who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 224987) and is classed as a mortgage and home finance adviser. And now Im getting penalty straight away? Choose Pay or challenge a PCN (Penalty Charge Notice) then click Next button Just RTS their scare mail and tell them you have no contract with them. Highways Agency statistics show reveal average journey times between 7am and 7pm have been cut by more than 9 minutes southbound, and more than 4 minutes northbound when comparing the first two weeks of December and the end of November. Alternatively, you could A4V the PCN, meaning, that you could get them to accept for value, the fine. My son used the Dartford Tunnel a few weeks ago. With my best wishes for always evading the Penalty Voodoo. I made a crossing 2 days ago and only paid for one as when I called the automated answer lady said I only has one outstanding payment (silly me). A BLUE badge .is NOT free. Their records show I had paid and this charge certificate has been sent out by mistake. I used the crossing on 26th May and totally forgot to pay ( 1st time ever crossing it). To see how we use, store and share your contact information you can read our privacy policy. 1) Set up a pre-pay account: 2) Pay online: 3) Pay in advance for a one-off crossing: 4) Over the phone: 5) Payzone retail outlet: 6) Pay by post: Help improve the Crossing experience: image credit Please take a few seconds to take this poll and tell us how you'd improve the new charging system.. I have never used this road before (live in Devon) and as there are no toll booths and I hadnt a clue what it entailed. I have this today and went to go work and my car has been clamped and I have spent all day sorting it and got wait see what the court says.the debt company wont respond and the dart people told me I have wait.even thou I paid next day and proved bank street ate me too!! Pay now and it should stop the penalty being sent out. Please wait for your receipt number to ensure your payment has been processed successfully. I think this is an absolute disgrace! DC- It should arrive within 2 weeks. Yes the chances are you will be as long as it was the first time youve forgotten to pay while driving that particular vehicle. We thought great thats okay as we have already paid a few days ago. We was on 3 week holiday and have seen info about fees on our way back. I have seen photographs of the sign which seems quite confusing. I stopped at Maidstone Services and Toddington, both within an hours drive of the crossing. Had to telephone instead! I already did the same 6 months ago, but because that was the first time I was given the 14 days to pay the original price, without penalty. really poor direction to the general public on what to do. Have you forgotten something? Will I get a PCN or should I pay today on the Nissan numberplate? Christmas night Ive crossed dartford and forgot to pay the charge. She did not understand the toll charge system. Like previous posters, we too were caught out by the change, having the same experience of approaching the barriers coins in hand and then passing through without being stopped for payment. the mail services goes slowly, and they were in late with the deliveries. We all should back up if anyone files a case against them. I believe this dartford toll system is just a huge government sanctioned extortion scam. However he said, its tough, you have no choice but to go through the tunnel and back over the bridge to get home and you will be charged!. Ive just missed my midnight deadline by a few hours and as such, I am now forced into a locked system whereby I simply have to wait for my PCN to come through. ! and that having been used to pay as you go for years just using the tunnel a few times a year, remembering to pay after the event is something that is easy to forget. Apparently it is, but you need to wait for the charge notice to be sent. i paid the toll a day late as it was good friday and bank holiday in one weekend and i totally forgot i crossed on the monday not the tuesday and paid on the wednesday will i be fined for this? I used the crossing on the 15th of October 2017, and paid 5 for 2 crossings (1 north bound, 1 south bound) on the 16th and received a receipt via email. Wot the hell,they also put a bill of 475 on car. Arriving at the crossing, youll probably expect to be met by barriers where you can pay a toll and be on your way. Appeal to the independent adjudicator: If your appeal is one of the few that are rejected, you can take it to an independent adjudicator. Fees may be payable depending on your final choice of financial product. I then was given a courtesy car. Its a bit sneaky, but the last time I had a fine, I paid 5 for a trial of an online solicitor called JustAnswer. I wish you the best of luck and let us know how you get on with this. Has the charge notice included the offer to pay 2.50 within 14 days? Can I pay the toll charge when I get home (Sunday 19th July). This is for two reasons. No doubt I will miss a few and then get stung with PCNs! If it was your first offence, you will be given 14 days to pay the original toll and avoid the fine. I am getting Penalty notices against my car which has a registration ending U when the pictured vehicle clearly ends in L. Each time I get a notice I have to spend my time and money calling to challenge it. the hire vehicle company also charging me 35.0 for each incident. Do you know where the leglislation says that they can enforce the deadline of midnight the next day? However this morning I received another letter for the return journey on the 24.5.15 now demanding 35. I was also caught by this extortion system. Read on to find out what you need to know about a Dart penalty charge notice and whether you could get out of paying it. Ive replayed on the form giving details but this was rejected. hey all wanted to let people know have an account with dart charge for my 18 year old son who worked in dagenham I was OD by 1.00 for 1 day in Dec 15 and the charge could not be paid i had no idea my account had ben cancelled I have called hand written twice with no reply to any of my correspondence Yesterday I received a bill now for 3790 for 14 days even though they had reinstated my account and continued taking money for any charges and crossing used. APH Community > Beat late payment of the Dartford Crossing charge. Just the Government again hitting the motorist for more cash. If it is 2.50, then let it be 2.50, how can an overnight or next day midnight turn to several hundreds of pounds, what happened to the road overnight. Does this mean I will not receive a penalty notice? Can somebody help ? Yes, I fully agree with you Alan. Could it be that rather than just send the warning letter asking for 2.50 they also send the penalty notice hoping Ill pay the by mistake? What do I do if the car is a mobility car for disabled as we never payed toll before . In a lease van. Yes get online or phone and pay now. Its not the extra 3 that they asked for, its the principle of the fact that it was their computer system that told me what to pay. 4. I therefore deem the payment to have been accepted by Dart Charge in relation to the unpaid crossing which is the subject of this PCN. However, I did not pay in the 14 day period for the bridge crossing as I have been on holiday for 3 and a half weeks. Re-roll whole conversation and stale mate. Hi Follow this link for information and a direct link to an official page where you can start the appeal process. Yes. Be careful not to mix up the letter 'I' and 'O' with the numbers '1' and '0'. I have received Penalty charge notice and I paid them over the phone and received emails for confirmation. Pay both ways: It might sound obvious, but dont forget that payment is due for each crossing you make both on your outward and return journey. You can manually top up the account or set it to add funds automatically. This is the second time Ive gone through it, but I paid on my first journey many months ago . . I have just returned home to find a fine for when I crossed on 17/04/2015 I think this scheme needs a rethink. Motorists must pay a fee to use the tunnel, although exemptions exist. You could get a Dart Charge penalty charge notice for several reasons. So, all of those people who worked in the booths are no longer needed, but the price has gone up by 150%! We subsequently received two penalty charges. Or you could call 0300 3000 120 and pay through an automated service or a real person, or you could go to http://www.payzone.co.uk/Store-Locator and select transport and ticketing then select dart charge then type in your postcode and city and it will give you a list of all the payzones that accept payment for the crossing within a 5 mile radius of your street. What happens if the authority rejects my appeal? So the money has been taken. Im doing the representations x10 . I have wrote to them today along with my proof of payment, but fear they will reject this, as they are just after money. Thanks for the message and were glad it helped. I am now being billed for 6 for the 2 crossings and have appealed. Received a letter today(27 Nov 2015)but have proof of payment from Feb 2015. Find out what you can do to beat the Dartford fines right here. How did you take it to an independent tribunal? The driver of the vehicle went over the Dartford crossing without being aware of the dart charge. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. EVERYONE PLEASE BE INFORMED, IF YOU HAVE PANICKED ABOUT THESE FINES THERE IS NO NEED IF YOU FORGOT TO PAY OR DIDNT KNOW ABOUT THE NEW CHARGES, ALL YOU HAVE TO STATE IN YOUR LETTER IS THAT YOU WISH TO PAY THE TOLL FEE AND NOT THE FINE AND IT WILL HAPPEN!!! Have you payed the fine or are you waiting too see what they say? I had my money ready to pay as Ive done before but no barriers. Im about to do mine. You should have a barrier so that you could swipe a card or give people 7 days to pay. Now being told that the 2.50 is being held as a credit. It was their computer system that told me what to pay after entering his registration number!!!! It should have done for a first offence. I have used the crossing several times lately but have forgotten to pay by midnight the following day as this is a super busy time of year for me but Ive paid as soon as I have realised my mistake within two days of making each crossing. Did you get anywhere with this as i am in the exact same situation. Herve. When will that arrive? Not only did I save 50 on solicitor fees, I also won my case and didnt have to pay my 271 fine. On 4th July 2015, because my failed arrangements to take me to Standstead Airport I drove my car (approx 2-30pm) I am still on holiday in Spain, I travel back late on Saturday 18th 2015 July. This can be found on the first page of the penalty charge notice you received in the post, it starts with the letters 'IA', 'IB' or 'IK'. The thing that annoys me is that we did set up a Dart Charge account online and one that would top up automatically when it got below 10. I have emailed a request for some leniency today as I changed the registered address of the vehicle after the crossing and before as PCN was received. On 9 Jan 2016 I received by mail a notification from EPCPLC, dated 19 Dec 2015 They told me that there was a fine for the first crossing, but that I could pay for the return (a week ago) without incurring a fine. An incorrect fine is certainly among the grounds for appeal. The charge can be paid online, by phone, or at a retail location. . So, I assume, I/you would only be liable for the lower penalty charge of 35. Apart from that, I believe from these notes that there should be 14 day grace period to pay the original fee but therte is no mention of this option on either demand. This starts from when the notice arrives. eradicate the charge completely as we have paid for it via taxes and crossings hundreds of time over. I didnt spot the paragraph saying I had to pay for crossings Id already made, and assumed setting up the account within 24 hours would work. Once I got to France, my phone would not work at all except on WiFi, and so I was unable to search online. We charged an admin fee each time. I now have a charge certificate saying that I never made a representation in time? Find your local Trading Standards office here. Hopefully matter is now closed. This was the first time I have used the bridge with the new payment system. I have not received a PCN and so I have no PCN number. I live in Ireland and hired a car from airport to travel to Kent. An Example: Suppose you received a 60 PCN parking fine. Is there a process to sue the Dartford Crossing for the cost of having to challenge their mistakes in sending wrongful PCNs? My family went over dartford crossing in August on holiday no signs saying when or how to pay didnt even know you had to wasnt till we visited fiends a few days later that we found out went online and paid for both journeys payment was accepted now 4 months later been sent a PCN for 14:50,really annoyed after theyd taken my payment.Mine is a lease car so fine sent to lease company they paid the fine,then took it from my wages, now Ive got to try and claim it back. We have paid (so as not to incur further fines) but are disputing it. Register for free and Dartsave will pay the toll for you, then send an email reminding you to reimburse them within seven days. They hung up on me.As i have never recieved a fine for the 1st of Feb and as far as i was aware it was paid do they have a certain time limit to send something to me cheers jim. I thought it was just a temporary changes and there was no charge for the time being, only to find out now I had to pay online. I would love to see how much interest that generates and how they get around the book-keeping for such an outrageous practice. penalty charge (Dart Charge or Mersey Gateway). However, its not just the misreading of number plates that causes the problem. Hi Pete, HI I forgot to pay on the 21/12/2014 when the new system started I was later contacted by dart and offered the opportunity to pay which I did for both journeys/directions. The arbitrary (and disproportionate) 35 fine is only there to generate money. dart charge penalty notice not received jeffrey dahmer museum milwaukee . What it does not say is that paying before you get a letter just puts your cash in credit and is not used to pay for crossing. Dont use any unofficial websites when making a Dartford crossing payment. I would like to be contacted by email Comment: The new remote payment system and poor signage has resulted in almost 3.5million fines being issued since the Crossings toll booths were axed in 2014. I am not sure whether the correct term is theft or extortion or plain bullying but I feel like a little kid whos had his dinner money taken by the school bully. In my case, my first stop after Dartford was at the Port of Dover, where I had no phone signal (on the Three Mobile network). i dont even know i have crossed the Dartford crossing on 16/01/2016 ,but i dont know any thing about the crossing charges. I refuse to pay a penny!! In spite of the fact that I am personally involved in the situation and feel aggrieved, these reasons have been carefully considered and I hope you will find that they are moderate and focused. Chiedo di rivalutare la mia sanzione e di poter abbassare la quota perch se ci sono 300.000 autisti che non pagano ci sar pure un motivo. Now I shall enjoy wasting my night trying to contact an invisible parasite who was so much easier and slave friendly to locate when paying the charge. I emigrated to Switzerland and have used the crossing on average once a year for the last 35 years. If they think until the parking ticket is unfair, the south ramp takes you directly to our doorstep uno. When I tried to ring on 030003001200 to pay, no one answers. PS Ive also set up an account 10 for future crossings, thanks, I have tried to make a one off payment & it does not accept my 2 email addresses.saying invalid email address. i think its not fair for something we have already paid for . Couldnt believe it Thank you for this page guys. Isnt that 180 degrees to what should be happening, why are people being criminalised for nothing in this system of corporate racketeering. If you believe you should not have been issued a penalty charge notice, you can challenge it by making a representation. My friend had a dart account so paid for it there and then for the 8th of Feb crossing. Welcome to England !! Interestingly, the FIRST PCN was about the LATER crossing and if youve read the letter you get with your first offence it states you may have made additional crossings since the date of issue of the enclosed PCN for which we may not have received valid payments of the road user charge. I telephoned the Dartford Tunnel to be told I had not paid enough for a return journey and that I still had to pay for the return trip. please help me, this is just not good enough if i am charged anymore i will be taking this further, im not sure if i owe 2.50 or 5.00, this is unexceptionable.. Hi Caroline Just to make it clear we dont run the crossing, this page is designed to help drivers get the information they need to avoid fines. But no, today I received the 2 PCNs. I see it is run by Sanef, same as the French Toll roads, might it not be an idea to allow folk who have one to use the the Sanef sensor. It really is a poor situation, but you will have to go through the whole process just to prove you didnt do anything wrong. Not sure explaining will help much, though, if you look at others whove tried to point out the blindingly obvious. Delivery is usually deemed to be 2 working days after the date on the notice. Enter postcode of the tunnel or your destination where you can pay. 1. it would be helpful to know exactly where the number plate recognition positions are, as if you are crossing very close to the 6am / 10pm cut-offs you may or may not have to pay and the website doesnt tell you whether any money is due. Hit the i button and choose remind me at a location4. On-the-spot payments have been abolished and replaced by a new scheme called Dart Charge. The supposed officer was not an officer at all, but the servant of a foreign ambassador; it was he who had dealt the first blow; he had not drawn his sword, but the other had snatched it from his side, and had run him through the body before any one could interfere; whereupon a stranger from among the crowd knocked the murderer down with his . On reading I can see if you dont pay you get a notice, Is there anyway I can find out if I was fined and how long will it be before I get a notice? I see no other reason then a money making scam for using it to make more money in fines. I challenged them and he spoke to his supervisor who said yes I could pay the 2.50 Wtf How should I proceed ? I live up north too and there are 10 in my area so no excuses. After this I completely forgot about not paying, I have just remembered. Enjoy a worry-free journey and dont return to a big fine, There are plenty of ready-made apps that do the same thing for Android users too. Hi Gary, Yes, you should be okay as it is as you say the first offence of forgetting to pay. Get in touch with the authority and file an appeal but dont ignore the charge. But I am still waiting for the balance to appear. MoneyNerd does not give specific debt advice and we recommend that you always discuss your personal situation with a qualified adviser that works for a company that is authorised and regulated by the Financial Conduct Authority. Please let us know. If you use the Dartford Crossing and don't pay the Dart Charge, you'll be liable for a 70 penalty charge sent to the address your vehicle is registered to. Where is the harm, loss and damage? 9.00am i tried on line twice with 2 different cards, then i called direct line to be told the system is down and they cannot take any payments, this is just stupid, i am worrying myself sick that i will be charged more, i need your help asap. Secondly I didnt arrive at my destination until past midnight the following day and thirdly I didnt receive my PCN until two months after returning to the uk. Unfortunately, the transplant wasnt to be, and I came back really tired with my head in a very strange place. We paid both fines and we have receipts. you also confirm that you are the owner of the vehicle(s) that you wish to pay for and/or have the permission of the vehicle owner(s) to pay for crossings and receive information about the vehicle and its crossings. 1) I stopped at the motorway service station near to the crossing, and I was amazed that there was no facility to pay for crossing Why no Pay zone on the M25,close to the crossing ?. first offender for goodness sake the criminals are those extorting money out of people, such as government no less. My wife and I received a fine this week for a return journey, so 70 if paid within 14 days. What is being done by the highways agency to address this scam We rent so he mayve lived here in the past but hant for the last two years what do I do!? 105 to go through the Dartford tunnel!!! The power to issue a penalty charge notice is a discretionary one the regulations state that the authority may issue a penalty charge notice (my emphasis). I drove over the crossing on April 6th this year. Its easy to forget if you only use the crossing once in a while and it is very unfair to refuse to take payment before the fine has been issued. I used the crossing on the 1st of Feb which i paid over the phone. Will I be ok? I thought there may be a temporary reason. I will then find out why the option is missing. Surprisingly..DC cannot make a change and neither the hire company.so I am really wondering whether the PCN gets to correct address. If I do receive a PCN how do I ensure that it is linked to the payment I made? Hope that helps. The official Dart Charge site will confirm the make and registration before allowing motorists to pay. I would also hope that you will not get charged both because of your day and the time being just two minutes late which could easily be down to the payment system being slow. A month and a half later now and Ive got a further penalty of 70 because the previous 35 was not received on time. Open your iPhones reminders app it is standard on the handset2. Last year it was toll booths only going through the tunnel and no payment going over the bridge. Find a quiet corner and scream very loudly we feel for you! I made a return crossing on Tuesday 2nd June, using a hire car, on a business trip for the company I work for. Phone them on their number 0300 3000120 and pay the original fee. Also people should be able to pay by post after the crossing made. This allows them to pay the original charge rather than the full fine. Furthermore by reading some information normally people are warned if they pay to late (after 14 days) which I never got. 2. If the PCN is not paid, additional fines may be imposed and enforcement action may be taken, such as court summons or vehicle clamping. I do want to pay, but was not aware of the strict timeline and penalties. Where Dart Charge accepted payment, and the result was an unpaid crossing for which it was intended, they are not entitled to hold that on account of a future crossing. This is the first and only time the vehicle has crossed. Set up a pre-pay account: This will need to be done in advance and will require you to pay in at least 10.00 when you register. Increased to 105.00 if not paid within 28 days. I find it unbelievable that I have paid for the crossing on 28 July, in respect of which you are issuing a fine for non-payment, but you are holding that money in respect of a crossing I have not made and have no plans to make, and there is no means of getting that money returned to me. Yes I am one of the 300,000 drivers in one month to get stung by our lovely Department Of Transport. Continued non payment results in a Charge Notice increasing fine by 50%, further costs are added when debt is registered with County Court. I used the crossing on 2nd and 14th dec and paid the 2.50 each time as requested. Okay so Im receiving penalties for a man who doesnt live at my house! Civil servants, such as mps get expenses for everything to do with travel and yet they serve the public? I was expecting a lighter treatment, as per the words of a Dart Charge spokesperson, quote: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since. If you have not paid by midnight on the day after you use the crossing you will be issued with a penalty charge of 70, on top of the original crossing charge. Hope to be keeping you up to date on the current practice if they have. However I used the crossing on 11 July, paid on 14 July (the first 2 times I tried to pay, the website didnt want to accept my number plate). Because I did the journey in a day Ive been collared for my return so no leeway to pay re first offence. If you do not cooperate they then call out the police who assist them to rob you. Why? Im also very annoyed with, given all the revenue that this system is making the proprietors of the bridge, why cant an automated email be sent to vehicle owners that are registered with Dart Charge? So I went on the web and I realized that there is a toll for this bridge but without any staff or machine on the bridge where drivers can pay. , and email your request to info@highwaysengland.co.uk. 6. I also received their email payment confirm receipt for the Eur 3.61. I think they have 56 days to make a decision. Do I get 14 days notice to pay the forgotten toll payment or is there a LATE PAYMENT FINE already charged against me. The new system puts the onus on drivers to logon, or call a payment line, to settle their bill by midnight the following day or face a fine of up to 105.00 for each crossing. saw the sign for this ON OUR WAY SOUTH 2 DAYS LATER, thus realised you had to pay something but not how much or method. Is there a reference for your case which we could cite when making our case? this is very first time please help me thanks. Warning: Your session is about to expire due to inactivity. I have tried to pay now but the DVLA site thinks my Ford is a Nissan.
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