In the event of a return, any applied discount/coupon is forfeited and may not be re-used. Returning such products can be challenging. **Note that shipping cost is not refunded, and there is a $5 USD return fee for the use of our return label deducted from the refund total. If using your own shipping method to return, please make careful note of your tracking information, as ModCloth is not responsible for lost or undelivered returns made without the use of our label. It's extortionate compared to other online sites. Simply make sure the items are in excellent condition and use the free return. Sign up for our emails to score15% offyour first order, early access to special sale events, and exclusive first looks at our newestarrivals. If you received an order from ModCloth as a gift, you can still return! Vintage inspired apparel brand, ModCloth, has relaunched its shipping in Europe. (If you live outside the U.S., your timeline is 60 days from the shipped date.). ModCloth Returns To European Market Due To New Owners, Go Global Retail. Well gladly guide you through the returns process. They are deliberately misleading their loyal members by selling them previously worn/used clothing under the falsely-advertised trope of being an exclusive deal for a limited time. Joining our rewards program is simple (and free)! As stated on our site, returns can take up to 14 business days to be processed after they are received back to our facility: https://modcloth.com/pages/return-policyOur Customer Care team is always happy to check on the status of your return, and to assist if your package has been back at our fulfillment center for more than the 14 business day processing time frame. Facts to Know, How to Tattoo on Hand? Thank you for reaching out. ModSquad is a rewards program for our shoppers to earn points from every purchase, refer and earn, redeem points for discounts, receive a birthday gift, get access to exclusive sales, collections, promos and offers. I ordered the bubbly feelings midi dress which had no care label on it. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. There may be a bit of a wait to get in contact, but our Customer Care Advocates will be glad to assist with your return, as quickly as they are able. Discounts are not eligible on shipping fees or taxes. Shipping across Europe is now available for shoppers. Shipping and handling fees are non-refundable. To apply a promo code, you must add the items you wish to purchase to your cart. More information about this can be found on our FAQ page, here: https://modcloth.com/pages/faqOur team is happy to assist with your account. Well email you once we process your return or exchange. Ground Economy Shipping on Orders $150+ New Styles Added! You can use your points at Checkout to redeem products or discounts! I will never, ever order from this site again. They are available from 9am-8pm ET, Monday-Friday, and will be glad to help, as quickly as they are able. Buying a product only to realize you dont like it is not uncommon, especially when you shop online. I ordered the exact same dress in a smaller size. When I questioned this, they let me know that ModCloth doesn't refund the original shipping fee ($12.95!) Worst of all, the clothes are shipped from the ModCloth Returns Department. ModCloth Label NEW ARRIVALS Home / Sort - Featured Price: Lowest - Highest Price: Highest - Lowest Oldest First Newest First Color + Size + Price + Brand + Length + Clear Quick Buy Endless Possibilities Tank Top $25.00 Quick Buy Simplicity On A Saturday Tunic $29.00 New & Improved! If a purchase is made and points were earned through the purchase, the earned points will be refunded back to ModCloth.com, even if this makes your points balance negative. Sorry, but the page you are looking for doesn't exist. To qualify for a return, items must be received back to our Fulfillment Center within 30 days of your original order shipment date (as printed on your packing slip). Once an order has been placed it can't be canceled or changed. Our Customer Care team would be glad to help with this, and assist with returns, if you need any help with sending your items back. Due to a system limitation, we are not able to reward points for reviews made through product pages on the website. Required fields are marked *. Free U.S. Please note that all eligible returns will be refunded to the original purchasers payment method. They've been asking for our return for years, and we couldn't be more excited to truly 'Go Global' with a brand as beloved as ModCloth," Streader continued. We reserve the right to verify the original purchase to request a return without an order number or shipping confirmation. Depop Vs Poshmark: Which is the best for Sellers? One-of-a-kind items (including vintage) are returnable for store credit only. More Ways to Shop. *By entering your email address, you agree to receive ModCloth offers, promotions, and other commercial messages. They are a small group, and they're currently working through extremely high volumes of incoming calls, chats, and emails. tui annual report modcloth return label . **Please note that direct referral link is not compatible with Paypal or Afterpay payment methods. Your email address will not be published. Mind you, their ground shipping takes over 1 week for items to arrive. Find out how we combat fake reviews. Perbelle CC Cream Reviews 2023: is It Really Good for Skin? Shipping costs are payments for a service that has been completed and are not subject to refund. Upon joining, you'll receive 50 points! to reset your password. All gift cards are final sale and not eligible to be returned or transferredinto another customer's gift card balance. If you live in Hawaii, Alaska, Puerto Rico, or any location outside the U.S., you cannot use Modcloths return shipping label. Step-by-Step Guide, Can You Have Hand Tattoos in the Army? I just wanted my return to be processed that I mailed back a month ago. I have been waiting weeks for my ModCloth order. MIX & MATCH SALE: TOPS & BOTTOMS STARTING AT $10! Find locations. Items are mailed promptly and of good quality. This is so stupid because basically everything on their website is discounted by only five dollars. Hi, Shannon. The company has put some restrictions in place when it comes to the items they will accept your return request. I contacted them regarding this and they said because I didnt have courier information they wouldnt refund me. Shipping and handling fees are non-refundable. I'm very sorry for any frustration. I couldn't return the item because it was a final sale. even when I asked for a password reset I'll enter my email and it will lead me right back to the home page. Happens to the best of us. After our recent site update, the team was receiving extremely high volumes of incoming calls, chats, and emails, and doing their best to get back to everyone, as quickly as possible. Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Gathering paperwork for small claims court cases, Submitting a complaint to your HR department, Appealing low college financial aid offers, Protecting yourself from sex offenders near you, Mailing anything without wasting time in long lines, Enter your order number and other required information, Print the return form and the return label, Place your item inside a box together with the return form. Reply from ModCloth Jun 8, 2022 Hi, there. So basically, I have one dress, but I purchased two. Clothing & Underwear Women's Clothing Store ModCloth ModCloth Reviews 254 1.9 VERIFIED COMPANY www.modcloth.com Visit this website total 2-star 17% 1-star 48% Filter Sort: Most relevant RA RA 2 reviews US Feb 25, 2020 I love ModCloth I'm surprised that ModCloth has such bad reviews. When you shop with ModCloth you have 30 days to get a full refund on your order. The Easy Return Label fee will be deducted from your store credit. Please note we do not allow stacking of coupon codes, so a referral code may need to be removed to take advantage of higher discounts during site wide sales and other special events. Please note that the review email is set to send 25 days after the purchase date and can sometimes go to the junk or spam folder. Not OK.*Update - I finally got an almost refund. The refund will be sent to the original form of payment. See Full Details . As of December, 2022, the return charges that Modcloth deducts from your refund are: $5 return shipping fee $1.95 fuel surcharge Refunds Modcloth's return policy allows for refunds, made to your original form of payment. Apply the printed shipping label to the package (make sure there are no other shipping labels or barcodes on the package). Remember to include your order information in the box and get tracking on the package. I hope someone out there learns from my experience with this company and opts not to purchase ANYTHING from them. I can get better clothes cheaper and faster pretty much everywhere else on the internet. Step 3: Packaging. It will take two weeks or more from the date your return is received by Modcloth to refund you. I also apologize for any frustration with getting in touch with our Customer Care team. And since this casual mini is sleeveless, it can be layered with your basic tees! Sign up for our emails to score15% offyour first order, early access to special sale events, and exclusive first looks at our newestarrivals. Learn more about Budget Fashionista and editor/blogger Catherine Brock. Hi, Lynda. modcloth return label. Over 10 days of no response, I contacted my credit card company to dispute the charge. We hope you are 100% satisfied with your gift. If you are not satisfied with the item, or if the item is damaged, you should act quickly. Very disappointed with Modcloth. Hi, there. Then, we will include a deadline in your request, and ModCloth will have to respect it. ModCloth Return Policy ModCloth Return Policy will accept returns of unwashed, unworn, or unused items returned in as-issued condition for a full refund to your original payment method What is ModCloth State Return Policy? modcloth return label. Companies can ask for reviews via automatic invitations. You can view ourPrivacy Policy hereand unsubscribe at any time. They are a very small team, and are currently working through extremely high volumes of emails, so responses may take a bit longer than usual. What happened, ModCloth? Plus, all returns are free. ModCloth final sale items are non-refundable. Reach us 24/7 at 888-495-9699. By opting to file a return request with DoNotPays help, you allow us to do everything on your behalf. We take the quality of our items very seriously, so I will be sure to share your feedback with the appropriate teams. and that they charge another $6.95 shipping fee to return the item. Please rest assured that they are working hard to get responses to everyone, as quickly as possible. 0. Final sale items are not eligible for refund, store credit, or exchange. this truly irritates me because I've been buying from Mod cloth ever since they had a pop up in L.A. so again, no responses back and cant use my account. What you need now is an easy how-to on the Modcloth return policy. Please be aware that we cannot take responsibility for any lost or damaged packages which are not shipped with our label, and your return shipping costs cannot be reimbursed. You can view ourPrivacy Policy hereand unsubscribe at any time. Points are accrued per purchase, referral, and more. ModCloth returns to Europe By Andrea Byrne Sep 16, 2020 Retail Vintage inspired apparel brand, ModCloth, has relaunched its shipping in Europe. Sit back and relax while we do the work. Find your order number. Please rest assured that our team answers all calls and emails as they come in, however, they are a small team, so there can be delays in responses, during busier times. Next, enter your code in the Gift card or Discount Code box upon checking out. 250 Points = $10500 Points = $20750 Points = $301000 Points = $40. ModCloth Return PolicyAll You Need To Know. In terms of your account, we did recently make some updates to the site, and in that process, old account information did not automatically transfer to our new system. A member of our Care team should be reaching out to you shortly to assist with this matter.
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